UlizaLinks Telesales & Client Success Executive Jobs in Kenya

UlizaLinks Telesales & Client Success Executive Jobs in Kenya

Duties

Client Management & Sales Execution

Handle all inquiries from Kenya, Uganda, Tanzania, Rwanda, Zambia, Ghana, and Nigeria, ensuring every lead is engaged and converted.

Follow up with all leads aggressively—no lost clients, no missed opportunities.

Convert inquiries into confirmed orders & repeat customers using relationship-based selling.

Maintain 100% CRM data accuracy—every client interaction must be logged in real-time.

Conduct high-quality cold calls to businesses, hotels, event organizers, and potential buyers.

Sell with strategy, not pressure—understand client needs and provide solutions.

Assist clients with quotations, invoices, and order confirmations while ensuring seamless service.

Follow-Up & Conversion Optimization

Implement a strict follow-up strategy to ensure maximum conversion of leads.

Maintain a response time of under 5 minutes for all new inquiries.

Ensure 85%+ conversion rate for warm leads.

Track and push clients through the full sales funnel (Inquiry → Quotation → Order → Repeat Purchase).

Build strong relationships to secure long-term contracts and increase client retention.

CRM & Sales Process Management

Use Zoho CRM to manage all leads—zero lost data, zero missed follow-ups.

Handle 3CX calls professionally, ensuring all international client calls are tracked and analyzed.

Maintain detailed records of inquiries, follow-ups, closed deals, and lost opportunities.

Identify and implement strategies to increase client lifetime value.

Provide daily, weekly, and monthly reports on sales performance and client engagement.

Efficiency & Digital Tools Mastery

Excel in fast typing and accurate data entry for CRM and reports.

Proficiency in Microsoft Word for writing proposals, quotations, and business emails.

Use Canva to create client presentations and promotional offers.

Quick adaptability to Zoho CRM, 3CX, and other business software.

Qualifications & Skills Required

Minimum of 2 years experience in Telesales, Inside Sales, or Client Relationship Management.

Proven ability to convert inquiries into confirmed sales.

Strong experience using Zoho CRM, 3CX, and Excel for tracking sales pipelines.

Fast & accurate typing skills (Speed above 50 WPM preferred).

Exceptional follow-up skills—zero missed leads, immediate engagement.

Excellent communication and relationship-building skills.

Professional email etiquette & Microsoft Word proficiency.

Basic Canva design skills for client presentations and offers.

Ability to manage clients across multiple African countries.

How to Apply

Send your CV, cover letter, and a short voice recording (30 seconds pitch introducing yourself as a telesales agent) to hr@uliza.agency

For more information and job application details, see;

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