Uganda Revenue Authority Staff SACCO Officer Systems Administration Jobs in Uganda

Uganda Revenue Authority Staff SACCO Officer Systems Administration Jobs in Uganda

Job Role/ Purpose:

The Officer will be responsible for providing effective and efficient technical and administrative support to enable the smooth functioning of the SACCO ICT system to facilitate business continuity in the URA SACCO office.

The Officer will drive the use of technology in the organization, helping implement IT standards and policies, and provide technical support, security controls and solutions to meet the needs of the SACCO. The role will support the network infrastructure, end user support, management of software applications, hardware equipment among other routine IT and administrative tasks.

Principal Accountabilities

Provide support to ICT users in the organization to enhance availability of IT services.

Attend to all end users, enable end users use all business applications and hardware with regards to ease of access, functions and usability.

Trouble shoot software and hardware failures

Sensitize and guide users on new applications and ICT policy

Manage user accounts, create and reset accounts and passwords for users

Respond to users requests and liaise with second level support to resolve escalated issues

Support direct trader inputs by installing virtual private Network and any other relevant application

Manage computer hardware and software maintenance in the organization to facilitate business continuity

Conduct installation and configuration of computer hardware and software

Upgrade software patches and hardware components

Supervise service providers in preventive maintenance and installations

Identify user needs for IT equipment and allocate respectively

Keep track and account for all IT assets in custody

Coordinate the movement and repair of all IT assets in the organization

Control Security of ICT hardware and systems to enhance safety of IT assets

Control physical access to the server rooms in the respective stations

Reset passwords to users and control access to applications

Maintain the environment and cleanliness in the server rooms in order to minimize outages

Monitor the functionality of hardware and systems in the server rooms

Backup and

recovery of data and systems

Provide backup of data, tests and recovery of systems and data of a wide range of systems namely database, operating systems, and business applications of any platforms used by the SACCO

Provide guidelines to end users in event of systems failure in order to ensure business continuity

Person Specifications

Essential requirements:

Bachelor’s degree in Information Technology, Software Engineering, Computer science or Information Systems.

At least 2 years’ experience in providing IT support in a reputable organization with a reasonable number of users

Desirable requirements:

Microsoft certified system Administrator (MCSA).

CISCO Certified Network Associate (CCNA)

Certified Information Systems Security Professional (CISP)

Oracle Certified Administrator

CompTIA A+

ITIL Certified

Knowledge

The job holder must have adequate knowledge of Information Technology Infrastructure Library (ITIL), National IT Act, Information communication policy and the Incident management policy

Risk management and assurance

Change management & Quality assurance

Policy management

Special Skills & Attributes

The job holder must have strong administration skills and good interpersonal skills with exceptional ability to pay attention to detail.

S/he must be self-driven, a good communicator, a logical thinker (strong troubleshooting skills) and assertive in nature.

S/he must be able to use the appropriate tools for repairing software, hardware and peripheral equipment of a system.

S/he must be customer service orientated, responsible and accountable with proven ability to work and perform well under pressure

How to Apply

For more information and job application details, see; Uganda Revenue Authority Staff SACCO Officer Systems Administration Jobs in Uganda

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