Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda

Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda

Job Title: Call Centre Agents

Accountable to: Customer Care Manager.

Department: Finance

Duty Station: Head Office

Job Purpose:

To manage the call centre system by coordinating Field works orders to keep power on and offer timely responses to customers and stakeholders for Revenue generation.

Primarily responsible for receiving calls and providing professional, courteous and accurate information to UEDCL customers by utilizing excellent, in-depth knowledge of company products and programs as well as logging all customer’s complaints using the appropriate tools/systems provided for subsequent follow up.

Principal accountabilities

Pick and answer customer calls promptly.

Ensure clear communications are passed to the customers over power availability

Gather Customer Complaints by categories

Follow-ups on complaints resolutions with the respective department or area

Make sure the call centre performance satisfies the customers’ expectations

Any other duty that may be assigned from time to time.

Technical requirements/experience/qualifications.

Diploma in a Business related discipline.

A degree would be an added advantage.

Pursuing a professional course will be added advantage

Knowledge of Customer care, Customer Management System and Micro Soft Computer Application Packages

Must have at least One years’ relevant experience in a busy organization

Uganda Electricity Distribution Company Call Centre Agents Jobs in Uganda