Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda

Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda

Qualifications and Experience

A Bachelor’s degree in Information Technology or a diploma in IT plus an IT professional certification (CCNA, MSCE etc.)

At least two (2) years working experience in a similar role

Demonstrate practical IT skills in areas like Windows Operating Systems and Linux Operating Systems

Administration-level skills for at least two (2) years with server operating systems

Must be willing to be called upon to serve during non-conventional working hours

Job Roles and Responsibilities

Ensure that UCU Arua Information systems serves Finance, Library, Human Resource, Academic records and e-learning systems are running and serving their intended users.

Train users on the proper use of hardware and software.

Provide administrative support to the department of ICT services.

Accurately record calls to the Information Technology Helpdesk using proper paper based and computerized systems and procedures.

Assign calls to IT Department staff, monitoring progress with staff and external suppliers, keeping end users informed of progress.

Respond to incoming calls in accordance with priorities and agreed service levels and provide excellent customer service to IT users.

Manage the IT help desk and provide monthly issue resolution reports to management

Perform any other duties assigned from time to time by management.

How to Apply

For more information and job application details, see; Uganda Christian University ICT Assistant (Arua Campus) Jobs in Uganda

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