Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda

Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda





Job Details

Job Description

Key Responsibilities:

  • Make and confirm reservations for passengers.

  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.

  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.

  • Assist passengers with complaints and other concerns.

  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.

  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.

  • Maintain inventory of available passenger space on flights.

  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.

  • Ensure that the sales report is closed on time.

  • Promote Uganda Airlines product to generate revenue.

  • Record and process reservations made by phone / fax / e-mail, action telex messages and authorities.

  • Assist travel agents with seat confirmations, upgrade/ downgrade proposals.

  • Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost and time barred tickets.

  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.

  • Assist respond
    to any emergency or a major operational disruption affecting the Airlines operations

  • Other duties and responsibilities as requested by Management.

    Minimum Qualification and Experience:

  • Certificate in IATA and Diploma in sales and marketing will be of added advantage.

  • Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.

  • Good communication and intrapersonal skills

  • High level of computer proficiency

  • A minimum 2-year work experience will be added advantage.

  • A sound understanding of mathematics and world geography.

  • Customer-focused and hospitable.

  • Integrity and Resilience

  • Team player & Proactive/results-orientated.

  • Warm, friendly, Self-motivated, pleasant & presentable.




    How to Apply

    For more information and job application details, see; Uganda Airlines Reservation & Ticketing Agent Jobs in Uganda

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