Uganda Airlines CTO/ATO Supervisor, Ticketing and Reservations Jobs in Uganda

Uganda Airlines CTO/ATO Supervisor, Ticketing and Reservations Jobs in Uganda

Key Responsibilities

Responsible for delivering direct sales targets of the company.

Ensuring sales target set for the ticketing office is achieved.

Oversee the ticketing office ticketing and reservation staff and Call Centre as the case may be.

Interpret and communicate work procedures and policies to employees where necessary.

Resolve complaints and answer queries from customers regarding ticketing and reservations.

Ensure that the sales report is closed on time.

Prepare weekly, monthly, and yearly reports.

Manage the refunds at the ticketing office and processes in collaboration with the Finance team.

Train new Sales Executives when needed in conjunction with commercial systems.

Review and check the performance of ticketing and reservations agents such as the accuracy of their reports and records.

Ensure that all ticketing and reservations agents are kept up to date with information circulated either via mail or notice boards.

Ensure reconciliation of daily sales reports

Review resources available, determine skills needed for an effective workforce, and manage/coach the team to deliver the best results, including the provision of local training & development on new technology and equipment.

Ensure the highest level of customer service delivery is attained.

Take responsibility for own proficiency development

and train and develop other employees, for proper succession planning and risk management.

Respond to any emergency or major operational disruption affecting the Airline's operations.

Supervise and carry out appraisals for the T &R team.

Monitor performance against targets and ensure actions are in place to achieve these targets.

Qualifications and Experience

Must have a minimum of five (3) years of airline experience in Airline Sales

A minimum of 1st degree in Social Science, Air Transport, and related courses.

Must have proven leadership skills in a multi-skilled environment.

Must have proven experience managing people from diverse cultural backgrounds.

Must have a good working knowledge of setting and monitoring budgets.

How to Apply

For more information and job application details, see; Uganda Airlines CTO/ATO Supervisor, Ticketing and Reservations Jobs in Uganda

Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.

Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.

Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to 3 Best Africa Jobs.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.