UCSF Global Programs for Research & Training ICT Officer Jobs in Kenya

UCSF Global Programs for Research & Training ICT Officer Jobs in Kenya

Background

Global Programs for Research & Training (Global Programs) is an international non-governmental organization in Kenya. Registered in 2014, Global Programs is a wholly owned and controlled affiliate of the University of California, San Francisco (UCSF).

Global Programs facilitates the expanded presence and operations for researchers from UCSF and its affiliates, working in collaboration with key partners including the Ministry of Health, Kenya Medical Research Institute (KEMRI), donors and other local and international partners to implement health programs across Kenya.

Global Programs seeks to recruit an ICT Officer to assist in the management of Global Programs ICT systems including but not limited to network systems, hardware and software tools, local and online communication and collaboration tools, promoting better and efficient use of ICT tools through effective user support and training, and implementing ICT policies and procedures.

Under the direction of the Regional ICT Manager, the ICT Officer will:

Key Roles and Responsibilities

Prepare, install and configure user devices: laptops, phones, printers, scanners etc

Prepare field data collection devices as requested by field teams

Monitor and manage mobile devices through Mobile Device Management (MDM)

Maintain an up-to-date inventory of ICT hardware and software

Provide effective and timely day-to-day ICT support to staff

Perform routine maintenance of hardware, software and systems and where needed work with service providers for service and repairs

Maintain an up-to-date schedule of ICT related service level agreements liaising with Operations

Working with the Operations team, ensure that Global Programs website is current

Deliver training to users on different systems and technologies

Monitor and troubleshoot internet connectivity and ensure timely resolution in case of downtime.

Manage and maintain office network to ensure its running consistently and efficiently and resolve issues promptly when they arise

Manage communication, collaboration and conferencing systems

Provide user account management

Provide technical input on ICT requisitions, purchases and maintenance

Perform daily system monitoring, verifying the integrity and availability of all hardware and software resources and review system application logs

Any other duties as may be assigned

Security and Compliance

Work with the Regional ICT Manager to ensure that IT systems are in

compliance with UCSF minimum IT security requirements, and that data systems and processes are in compliance with the Data Protection Act

Ensure all user systems and devices are

Up to date with current software and security patches

Configured with the minimum-security requirements including encryption, endpoint protection and data loss prevention

Manage and maintain access control system

Disaster Prevention and Recovery

Promote user adoption of cloud storage through employee training and engagement sessions

Ensure user data is backed up as per the established policies and user devices configured for cloud backup.

Work with ICT teams to implement backup policies

Experience and Skills

Demonstratable knowledge in working with LAN and WAN technologies

Demonstratable knowledge in Windows, Linux and Mac OS desktop system

Demonstrable knowledge in managing database systems

Demonstratable knowledge in supporting cloud systems

Experience in Microsoft 365 administration

Experience in Active Directory administration

Good understanding of IT security

Good problem-solving, analytical and evaluative skills

Excellent verbal and written communication skills

Good organizational and time management skills

Ability to work independently and manage various tasks under tight deadlines

Demonstrable ability to work with diverse teams to deliver effective support and solutions

Progressive IT experience, including experience in a multi-office environment

Willingness to learn emerging technologies and learn from mistakes

Education and Certification

Bachelor’s degree in computer science, information technology or computer engineering with at three years hands-on experience

Relevant industry certifications

How to Apply

Applicants must address each selection criterion detailed in the minimum requirements above with specific and comprehensive information supporting each item.

Applications must include a

Cover letter

Current CV with names and contact details of three referees
Applications should be sent by email to HR.Kenya@ucglobalprograms.orgwith the email subject, ICT Officer by Friday, February 17, 2023

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