Uasin Gishu County Customer Care Officer Jobs in Kenya

Uasin Gishu County Customer Care Officer Jobs in Kenya



Requirement for Appointment

  • Bachelor’s Degree in Customer care/ Public Relations/Business Administration, Communication or its equivalent from a recognized institution.

  • Pleasant personality & Good interpersonal skills and People Management skills.

  • Knowledge & Competencies of Computer skills.

    Duties and Responsibilities

  • Ensure provision of quality service to customers.

  • Handle various routine inquiries received by phone and emails from internal and external
    stakeholders (Telephone management).

  • Direct queries to relevant officers and ensuring that feedback is promptly given.

  • Register and handle customer complaints.

  • Receive walk in clients.

  • Manage, maintain and update Client’s data/ office records.

  • Respond to clients enquiries through phone calls, messages and emails.

  • Assist in conducting customer satisfaction surveys (CSAT).

  • Prepare reports regarding customer service.

  • Plan, monitor and evaluate performance of staff against the set targets.

    How to Apply

    For more information and job application details, see; Uasin Gishu County Customer Care Officer Jobs in Kenya

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