Tushop Customer Advocate Jobs in Kenya

Tushop Customer Advocate Jobs in Kenya

Job Posting: Customer Advocate

Who we are: We are Tushop. And Tushop is made up of an impact-driven team striving to build something of value in this world. We dream big. And we are persistent.

And we know we’re here to dominate. To dominate with grace, kindness, and style, with our sleeves rolled up.

Tushop is at an early but exciting stage in our history. We’ve now raised a few million dollars from some eminent investors to tackle one of the biggest problems there is – the cost of food – by leveraging the magic of community group buying.

What we do has great impact – by working with us, you can wake up in the morning believing that every minute working helps people get food more cheaply and conveniently.

We help farmers and suppliers make products people want. We empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors.

We help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to provide more value to their customers. We help anyone who buys food to be able to do so more cheaply and conveniently.

And we help our own employees learn what they want to learn, build what they want to build, and become who they want to become (and get paid doing so!)

Your Role

Tushop is an early-stage startup and therefore your role will be foundational, running for an initial 3 months.

We are looking for a customer-obsessed operator who will be responsible for engaging and supporting our end customers.

The ideal candidate will be a people person, a good communicator, and a problem solver who is patient and empathetic.

They will have the ability to create rapport with people, easily spot problems and solve them with ease, and use their skills to keep our end customers happy and engaged.

Responsibilities

Providing world-class customer support to new and returning end-customers

Engaging with end customers through outbound calls and informing them about our products and services

Following up with inactive end-customers and providing support to help them get reactivated on
our platform.

Implementing end-customers onboarding process for new customers acquired by the Sales and
Marketing teams

Resolving end-customers complaints and providing feedback to the team with regards to the
complaints received

Informing end customers about our offers, explaining to them how they can benefit from the offers and answering questions about our products

Keeping records of customer interactions, documenting feedback from such interactions and taking action in good time, with support from relevant teams within Tushop

Recommending potential products to the team by collecting customer feedback and analyzing end customer needs

Going the extra mile to engage customers through follow-up calls for issues previously unresolved

Conducting weekly Customer Satisfaction Surveys with end customers and relaying feedback into our CRM tool

Customer Advocate Qualifications

Bachelor’s Degree or Diploma with a focus on Sales and Marketing, Operations Management, or any
business-related field

2+ years of experience working in Customer Support, Sales and Marketing, or Operations Management in a busy environment.

Previous experience at a tech startup is a plus

Proven customer support experience

Familiarity with CRM systems and practices

Ability to multitask, prioritize, and manage time effectively Active listening, and great communication and presentation skills Customer

Advocate Key Traits

A love for connecting with people. This trait will help you in building great relationships with
our end customers

Incredibly empathetic and understanding of our end customers. You will be an excellent advocate for our Customers and

are passionate about improving their customer experience

Collected and calm under pressure. You have superb organizational skills, integrity, and excellent follow-through on tasks

Open and curious. You love learning how things work and you’re always looking for ways to innovate

A good communicator. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new product to our customers or resolving a complaint, and ensure Tushop’s Value Proposition for its end customers is landed in every contact with you

You Embody Our Principles (Below)

Our Core Values: Reliable, Innovative, Customer-centric, Ambitious, Do right by others

We know that we are reliable by being excellent and consistent executors.

We are relentless in our pursuit of innovative and simpler ways of doing things. The status quo is never good enough. The only constant is change, and we seek it always for the better.

Customers are at the center of what we do . We think hard about how we can delight customers in big and small ways. We obsess about customers’ experiences and don’t expend energy on bureaucracy, politicking, or competitors.

Ambition is our fuel. We think big but know that everything starts small much like the oak tree that starts out as an acorn. We want to build big businesses and have a big impact. We build with scale in mind.

We do right by others because we want to have a net positive effect on those around us – employees, peers, managers, customers, suppliers, farmers, Community Leaders, citizens... and we take this seriously.

We realize that sometimes doing what’s right might not be the most popular choice. We also realize
that we might not always get it right, and in such instances, we take pride in course correcting.

Why Tushop?

If you’ve ever been curious to see the initial days of a company and be part of that story, then this is your chance.

Since we are at an early stage, you will be able to see and feel the direct impact of your work.

You will have ownership of your tasks and you will not be micromanaged.

You will make things happen.

Lastly, you will work with a fun, fast-moving, customer-centric, reliable, and supportive team.

Why not Tushop?

We experiment a lot. If you like dotting all your i’s and crossing all your t’s before making a move, then you might not enjoy working with us.

We are low-ego individuals. If you need praise, need to always be right, or need someone else to fail to feel self-worth, this role is not for you.

We believe that fieldwork makes the dreamwork. We don’t hide behind laptops every day; we instead thrive by engaging with customers, suppliers, partners, and teammates on the phone and in the streets.

We find it invigorating – and hope you’d find it that way too!)

How to Apply

If this sounds like a role that is exciting to you, please send us your application.

If not, then please share this JD with someone who might be a great fit!

For more information and job application details, see:
Tushop Customer Advocate Jobs in Kenya

Find daily jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!