Tushop Community Leader Operations Associate Jobs in Nairobi, Kenya

Tushop Community Leader Operations Associate Jobs in Nairobi, Kenya

Who We Are:

Tushop’s mission is to reduce the cost of living for Africans, together. Tushop is made up of an impact-driven team striving to build something of value in this world.

We persistently dream big yet are energized by the small.

As a social commerce company, we seek to make food and groceries cheaper for our customers, while adding convenience, and helping farmers and manufacturers to sell their goods and grow.

Tushop is at an early but exciting stage – supported by a cadre of eminent investors. What we do has great impact:

We help farmers and suppliers make products people want; we empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors;

And we help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to provide more value to their customers. We help anyone who buys food to be able to do so more cheaply and conveniently.

And we help our own employees learn what they want to learn, build what they want to build, and become who they want to become (and get paid doing so!)

Your Role:

Title: Community Leader Operations Associate

Reports to: Growth Manager

Location: Nairobi, Kenya

The Community Leader Operations Associate (CL Ops Associate) will be tasked with the foundational and impactful mandate of scaling Tushop’s Community Leader footprint across Nairobi (before expanding across Kenya and then the rest of the continent).

We are looking for a highly motivated individual who will recruit and support Tushop’s “Community Leaders” – the members of the team who are the face of Tushop to end-customers.

Success for the CL Ops associate includes essentially 10x-ing the number of Community Leaders geographically while maintaining quality of service.

The ideal candidate has on-the-ground “sales” and/or “community building” experience and can train

anyone on a new way of doing things or a new tool and is looking forward to committing to building something valuable for Kenya (and then Africa).

Key Responsibilities:

Growing the number of Community Leaders (CLs) on Tushop, especially through face-to-face meetings and referrals

Onboarding and training CLs

Providing customer support to CLs and resolving their issues

Updating CL-specific performance metrics

Being a passionate advocate for all CLs internally at Tushop

Listening attentively to the CLs and providing feedback to the rest of the company

Collaborating with the product design and tech teams to improve internal tools for Community Leaders and their user experience

The Profile We’re Likely to Hire:

Bachelor’s degree in a relevant field, such as business or marketing

An entrepreneur at heart (who also derives energy by working with people on-the-ground; a people’s problem solver)

Required years of experience is relative – what matters is potential, commitment, and ability to develop skills to the job at hand – but as a rough minimum this could be 1-2 years of relevant experience

Experience in the e-commerce, retail, FMCG sectors a plus

Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with

High level of organization and attention to detail

An individual who exemplifies integrity and honesty

How to Apply

For more information and job application details, see; Tushop Community Leader Operations Associate Jobs in Nairobi, Kenya

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