Tugende Team Leader Credit and Collection Jobs in Kenya
Tugende Team Leader Credit and Collection Jobs in Kenya
About this RoleTugende’s mission is: ‘Helping people help themselves’ The Tugende Team Leader is a thorough professional with a practical mind and attention to detail.
The ideal candidate will be required to work autonomously and responsibly build and maintain strong relationships between either the credit OR collections team and the clients.
The role will be based in Kenya, with occasional travels to Uganda.
Key Duties to be Performed:
The job holder will perform the following duties:
Credit Function: You will serve to build a strong credit team, conduct credit field operations and promote good customer service at the branch.
Specific Duties and Responsibilities
Core Credit Management
Manage and build capacity for the stable weekly vetting of our pipeline volumes of applicants
Ensure that our vetting processes maximise the quality of portfolio inflow
Lead, coach and develop a high-performing credit team
Monitor and enforce credit best practices and other operating procedures
Identify and specify improved tools to increase vetting efficiency
Foster a culture around the importance of data quality.
Foster a culture of customer experience excellence
Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
Collections Function: You will serve to build a strong collection team and share best practices on how to maintain healthy and positive relationships with clients.
Specific Duties and Responsibilities
Manage weekly collection team payments
Maintain and increase collection rates at branches
Monitor and enforce collection best practices and other operating procedures
Lead, coach and develop a high-performing collection team
Monitor and supervise a stable consistent process of impounding, terminations and recovery of problematic leases
Proactively identify areas of improvement and provide preventative measures
Foster a culture of customer experience excellence
Produce high quality reports, analyze data, identify trends, and provide recommendations to your supervisor.
Requirements
Preferred skills, knowledge & Abilities
Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
Excellent communication, presentation skills and professionally presentable
Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
Ability to work under pressure in a fast paced environment and willing to work in the different regions of Kenya.
Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
Ability and willingness to learn to ride a motorcycle to conduct fieldwork
Computer literate with ability to comfortably use MS Office and G-suits. Have at least 35 Words Per Minute.
High level of professionalism and integrity, with good moral character
Ability to work under minimum supervision with resilience and a ‘can do’ attitude
Fluent in Kiswahili and at least 2 key local languages of Kenya
Preferred Qualification
A minimum of a Bachelor’s degree in a business-related field from a recognized institution of learning.
Should have a valid driver's license.
Preferred Experience
Two years’ field based experience working with an institution or organization such as a microfinance or business credit related business
Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job
Benefits
What will you gain?
Career Trajectory: Someone who does this job can be promoted to; Senior systems developer, Software Applications Manager, Project Manager, Data Manager or Head of I.T Systems and Innovations
Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.
Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join us!
Great Team: Tugende has a smart, fun, and growing team of ~450 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as events for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.
How to Apply
For more information and job application details, see; Tugende Team Leader Credit and Collection Jobs in Kenya
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