Tugende Senior Field Officer Jobs in Kenya
Tugende Senior Field Officer Jobs in Kenya
About this RoleWe are looking for competent and motivated Senior Field Officers who can work independently with limited direction to serve as the main point of contact between Tugende and its clients within our areas of operation in Kenya.
The role will be based in Kenya, with occasional travels to Uganda.
Tugende’s mission is: ‘Helping people help themselves’. As a Senior Field Officer, you will be responsible for the client's lease approval process, from the initial class to final lease payment.
The Senior Field Officer’s day-to-day responsibilities include conducting Tugende field operations e.g. vetting, managing collections, and responding to client needs.
Key Duties to be Performed
The job holder will perform the following duties:
Client vetting and Management
Recruit new applicants: Identify capable clients for Tugende leases.
Register applicants: Meet with applicants to obtain information from them and answer their questions about the application process.
Vet applicants: Conduct field visits (at applicant’s stage and home) while paired with another Field Officer.
Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness and outstanding leases to determine applicant qualification.
Approve/Reject applicants: Evaluate applicant's creditworthiness in line with the existing guidelines
Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies.
Help deliver Motorcycles to new clients.
Ensure that clients understand the key terms and conditions of Tugende, as well as the warranty and maintenance requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
Office support: Manage motorcycle traffic outside office, and coordinate clients during applicant classes.
Coordinate with local authorities: Engage them as required to facilitate field operations.
Requirements
Personal Specifications
Preferred skills, knowledge & Abilities
Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
Excellent communication, presentation skills and professionally presentable
Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
Ability to
work under pressure in a fast paced environment and willing to work in rural areas in the different regions of Kenya.
Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
Ability and willingness to learn to ride a motorcycle to conduct fieldwork
Computer literate with ability to comfortably use MS Office and G-suits. Have at least 35 Words Per Minute.
High level of professionalism and integrity, with good moral character
Ability to work under minimum supervision with resilience and a ‘can do’ attitude
Fluent in Kiswahili and at least 2 key local languages of Kenya
Preferred Qualification
A minimum of a diploma in a business-related field from a recognized institution of learning.
Preferred Experience
Two years’ field based experience working with an institution or organization such as a microfinance or business credit related business
Motorcycle riding ability is an added advantage and gaining this proficiency will be a requirement once on the job
Benefits
What will you gain?
Career Trajectory: Someone who does this job can be promoted to; Senior systems developer, Software Applications Manager, Project Manager, Data Manager or Head of I.T Systems and Innovations
Hours and compensation: This position is for an ambitious, full-time employee who will take on additional responsibilities and projects as they arise. Tugende offers competitive salaries and benefits that reflect a person’s contributions to the company’s mission and growth.
Meaningful Work: Tugende’s work gives entrepreneurs the opportunity to earn a better living for themselves and their families. We are changing Africa’s asset-finance industry by building a sustainable business that ignites financial development. Join us!
Great Team: Tugende has a smart, fun, and growing team of ~450 employees. We take our work seriously, but love to joke and have fun. We regularly have fully-paid, voluntary team outings, as well as events for our customers. Our headquarters are in Kampala, Uganda and we are rapidly expanding in East Africa.
How to Apply
For more information and job application details, see; Tugende Senior Field Officer Jobs in Kenya
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