Tropical Bank Branch Supervision Officers Jobs in Uganda

Tropical Bank Branch Supervision Officers Jobs in Uganda

Main Purpose of the Job

To provide support and maintain compliance to Bank’s procedures/policies by ensuring the Branch is delivering results in Operational excellence, Customer Experience and meeting set targets through monitoring, carrying out routine checks so as to achieve the operational risk objective of the department.

Duties and Responsibilities

Carry out Branch Inspections/ Snap checks as per Unit/Department Work plan to ensure compliance
to laid down procedures in all operational areas.

Ensure that the Branch teams are always alert to the risk of money laundering and assist the Branch in combating it by adhering to the key principles of “identifying your customer, knowing your customer, reporting suspicious transactions, safeguarding customer records”.

Monitor all overdrawn accounts, Catchall, Dormant and Inactive monthly as per policy and procedure and send report to supervisor for review.

Ensure compliance with operational, Risk, security, Anti-Money Laundering, KYC, Anti-Fraud
policies and procedures at the Branch.

Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes

Prepare and submit reports for Bank of Uganda, External/Internal Auditors, Management, Risk
Department, Compliance Department and Finance Department relating to Branches and submit to
supervisor for review as per stipulated timelines.

Carry out and coordinate cash analysis review at Branches annually.

Ensure Branch Risk Registers and KRIs are up to date and event/loss incidents are
maintained/reported as per stipulated timelines.

Check that Branch fixed asset register is up to date.

Participate in all projects relating to Branches as per stipulated guidelines.

Implement the URA agency notices and cancellations on time to avoid customer service issues and URA Non Compliance issues as per the Bank’s Policy and Procedures.

Carry out revenue assurance checks to ensure 100% collection of income.

Ensure that Reconciliation of Branch GLs is up to date and clean.

Timely support and resolution of all issues pertaining to Branches.(Operational and administrative issues)

Ensure Batch proofing of the day’s work is done and updated on the Branch folders

Ensure Branches maintain up to date keys register and ensure that dual control is exercised in the handling of prime keys and access control per Bank Policy and Procedures

Handle Vault Custodian/Supervision as per Bank Policy and Procedures.

Ensure that all the branch registers are up to date.

Ensure that accounts opened are KYC Compliant.

Aid in Authorizing /Handling transactions from

the Bank’s E Channel platforms as per Bank
Policy/Procedures and approved authorisation limits.

Ensure that all customer static data and all KYC Documents are correctly/accurately updated in the system.

Ensure that all the bank’s records are properly kept at the Branch.

Carry out Internal Awareness/Training for Policy and procedures at the Branch

Ensure that there is Daily proper cash Management within the branch and maintenance of sufficient cash reserves within approved limits for daily transactions.

Ensure clean desk policy: the banking hall is neat and tidy at all times.

Ensure that Top 50 Depositors, Politically Exposed Persons and High Risk Accounts are KYC
Compliant.

Ensure that all Account Opening Documents for New Accounts are KYC Compliant before the Account
is opened and Opened Accounts are scanned and dropped in the KYC Folders on a daily basis.

Ensure that all the day’s vouchers are scanned and dropped in the Archive Folder on a daily basis.

Ensure adherence to all approved authorization and cash holding limits as well as other communicated limits within the Branch.

Follow up on issues as required and convert servicing situations to sales/referral opportunities

Verify and authorize all transactions within acceptable turnaround time in line with the Bank’s customer service standards, approved authorization limits, policy and procedures.

Ensure that all reports (Internal/Regulatory) relating to Branch Operations are accurate and submitted in a timely manner.

Ensure that the Branch Audit (Internal and External), Compliance, Risk and BOU findings are closed.

Any other duties assigned by Supervisor/Head of Department.

Comply with AML/CFT/CPF policies and procedures, non-compliance of which shall be addressed as per the bank disciplinary processes

How to Apply

If you believe you meet the requirements for any position above, please submit a Hard copy of your application letter and CV at the Reception of Kampala Main Branch (Head Office).

Applications should be addressed to;

Head Human Resource

Tropical Bank Ltd

Plot 27 Kampala Road

P.O. Box 9485 Kampala.

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