Travelport Accounting Jobs in Kenya

The role of the Key Account Support Executive (KASE) is to support the sales team within a portfolio of key accounts, by ensuring the implementation and most efficient use of Travelport technology, products and services through effective account support.

The role must ensure high levels of customer satisfaction through delivering excellent customer service. The role maintains and maximises revenues by providing technical and functional consultancy and support, typically in product and training scenarios

Main Responsibilities

Provide professional demonstrations, functional support and product consultancy as part of the Sales Support Team

Develop and maintain strong relationships with the key users and influencers within an agency location, ensuring business solutions are understood and valued by the customer

Ensure high levels of customer satisfaction through effective support and excellent customer service

Ensure long term commitment from the customers by focusing on the breadth of product usage and how this can benefit and add value for the customer

Adopt a proactive approach looking for opportunities within existing customers to ensure ‘lock in’ and drive incremental business, highlighting selling opportunities for Travelport products and services to the Sales, Sales Support and Account Management teams

Input to the Customer Account Plan, assisting with development plans for increased revenue generation

Provide input into customer proposals and tender

Ensure all competitive information is relayed back to Manager, Marketing and Sales

Liaise with the Service Desk to analyse opportunities for training, etc.

Provide technical expertise on the integration of Travelport products

Be a product expert with in depth product knowledge in specific product areas

Measure key customer or site performance, identifying trends and developing clear plans for increasing volumes

Works with the Sales and Account Management Teams to run and

promote customer focus days.

Knowledge, Skills & Experience:

Experience of working in an technology and /or travel related business

Experience of working in a global matrixed organisation ideally of similar size and revenue to Travelport or bigger

Technical understanding of GDS functionality and Industry related work experience would be advantageous

Strong knowledge of key products and their functionality, pricing and value

Excellent level of technical awareness with an excellent knowledge of Travelport GDS or CRS products and services advantageous, continually developing knoweldge

Ability to focus on the unique selling points of the products in customer demonstrations

Understands customer requirements and can map to Travelport products and solutions
Understands and is able to articulate the relevant value proposition

Able to identify and qualify new sales opportunities within the account portfolio

Must have the ability to assess and analyse situations accurately, grasping complexities and identifying key issues, applying sound judgement

Able to interpret trends and take required action; uses spreadsheet and calculations to demonstrate business case; confident in presenting price/value/RoI to customers

Educated to degree level or equivalent work experience

Professional relevant qualifications desirable

How to apply

Interested candidates should apply online by 30th May, 2018

For more information and job application details, see; Travelport Accounting Jobs in Kenya

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