Travel Consultant Job Vacancies in Kenya
Travel Consultant Job Vacancies in Kenya
Our Client, a leading Tours & Travel Company seeks to recruit a Travel Consultant who will be tasked with ensuring the clients are offered quality services at any particular time and the company policies are adhered to.
Role Description
To attend to all clients i.e. corporate, individual and walk-ins professionally.
Making flight quotations in the prescribed standard format and ticketing rules and conditions must be clearly defined.
Ensure all bookings are confirmed by the client and are well briefed before and after ticketing.
Number and cost incurred due to errors on quotation per month.
Number of non –confirmed tickets in a month.
Ensure the clients are clearly given all the options available as per their destination/routing and advise them on all alternatives and cheapest rates available even when they have requested a specific airline/routing especially when the counter offer is cost effective.
Ensure to go through all the queues all the time and advise client on the status and ensure the clients are communicated/briefed on time on any flight changes i.e. schedules and lateness etc. and confirm they have understood.
Ensure the client is well briefed on all travel requirements needed (Timatic Information) i.e. passport, visa processing rules, Health, customs etc.
Ensure fare rules/refund rules/hotel bookings/hotel cancellation rules and reservation rules/policy is clearly shown to enable the client make an informative decision and especially when the ticket/accommodation is non-refundable/non changeable/no-show loses value.
Ensure the client is informed of the flight duration, transit point, aircraft type, luggage allowance, check in process especially when issued separate tickets, visa information at both transit and destination points, and ticket time limit.
Global Distribution System (GDS) policy, rules and regulations should be observed without fail to avoid ADM’S, HX, UN, UC etc. and segments cleared all the time.
Ensure there are no dummy ticket numbers on passenger name record or duplicate bookings.
Ensure all tickets are authorized for by the client officially through a written confirmation before forwarding to finance in the standard format.
Ensure ticketing rules and regulations, no show, are followed to avoid unnecessary cost.
Seek approval before issuing any credit to the client,
Ensure discounts are
kept within the regulated framework and seek approvals for new clients and who doesn’t qualify as per the set discount levels.
No of tickets issued without approval.
No of discounts offered without approval.
Ensure timely invoicing and in the right format for all sales made during the day within 24hrs unless written permission from management has been granted.
Ensure that you are familiar with special requirements of each airline MEDA/UMNR/stretcher, wheel chair, old people etc. case procedure and the client/passenger is well briefed on clearance procedure per each carrier and line manager should approve.
All complaints must be recorded and escalated as per the company procedures.
Ensure clients/company profile must be updated every time information is received which includes but not limited to passport, frequent flying, sitting, meal, airport transfer, among others.
When forwarding refunds to accounts, ENSURE cancellation rule is/are attached on the audit coupon for the fare being refunded. i.e. when refunding N-class fare for NBO-MBA this is what should be captured.
VIP travellers should be given special attention.
Requirements
Tourism Management Degree / Tours & Travel Degree / Business related degree
Must have at least 4 years’ experience as a travel consultant
Experience in liaising with international travel agents / partners
Excellent planning and organizational skills
Self – motivated, Confident and outgoing personality
Ability to multi-task and get things done to completion
A Team player with good interpersonal and communication skills
Excellent networking and prospecting skills
How to Apply:
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day – time telephone number to the email address: jobs1@hcsafrica.com by 3rd September 2019 with Travel Consultant on the Subject line.
Candidates Must indicate their Current & Expected salaries.
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