Traction AppsQuality Assurance Specialist Jobs in Nigeria

Traction AppsQuality Assurance Specialist Jobs in Nigeria

Job Description

We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company’s quality standards in implementing

Responsibilities

Create a systematic, process-driven approach to customer outreach and relationship management

Identify and source opportunities through inbound lead follow-up and outbound engagement

Deliver a great experience to our customers while engaging - you will represent our brand and be our customers’ liaison internally

Coordinate with the product, other commercial and operations teams to optimally deliver to customers

Interpret, build upon, and comply with company quality assurance standards

Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions

Document quality assurance activities with internal reporting and audits

Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams

Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance

Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints

Monitor, maintain and analyze problem logs to identify and report recurring

issues to management and product development teams.

Requirements

B.Sc in relevant field

2+ years experience in issue resolution or call center experience

Ability to multitask efficiently and handle competing priorities at once

Strong written and verbal communications skills, presentation and facilitation skills

Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word

Strong decision making and problem solving skills.

How to Apply

For more information and job application details, see; Traction AppsQuality Assurance Specialist Jobs in Nigeria

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