Toyota Kenya Sales Executive (Chinese Speaking) Jobs in Kenya
Toyota Kenya Sales Executive (Chinese Speaking) Jobs in Kenya
Division:Network Management
Department:
Branch
Section / Unit:
Sales
Reports to:
Sales Supervisor
Work station:
Branch
Job Purpose:
This role is responsible for the achievement of the set sales targets to ensure the profitability of the branch.
Main Responsibilities of the Job
Operational Responsibilities
Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
Prepare quotations in a timely manner in line with the TKEN guidelines to assist close sales in a timely manner;
Create sales orders in the system to facilitate timely invoicing
Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
Advise clients on finance packages available through partner financial institutions (Tsusho Capital and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed;
Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the TKEN brands;
Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
Support in the unit ordering process to ensure optimal stock holding at all times;
Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.
Knowledge, Skills and Experience
Minimum level of academic and professional qualification
required to perform effectively in the role
Degree in sales and marketing or other relevant field
Minimum level of experience required to perform effectively in the role
2 years’ working experience in sales in the automotive industry
Working Relationships
Internal customers
Sales Administration
Registration Officers
Logistics and Vehicle Preparation Team
Marketing
Sales Stocks and Planning
Service Advisors
Parts Sales
Finance Department
Leasing Departments
External Customers
Corporate Clients
SMEs
Individual Clients
Suppliers
Financial Institutions/Banks
Pre-Owned Units Section
Kenya Revenue Authority
Contracted Personnel E.G KK
Competencies
Technical
Proficient in Microsoft Office applications/computer literacy
Driving Skills
Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
Knowledge in professional standards
Proficient in oral and written Chinese
Functional
Writing skills
Presentation skills
Behavioral
Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
Time Management – Ability to use time effectively and efficiently
Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed word version of your CV and cover letter by 23rd January 2019 to applications.applications@toyotakenya.com
Kindly ensure to put Sales Executive – Chinese Speaking as the header of your email.
We are an equal opportunity employer.
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