Toyota Employment in Kenya

Toyota After Sales Manager Employment in Kenya

After Sales Manager (JOB REF: MN 7280)

Toyota Kenya Limited

Location Nairobi, Kenya
Category Sales & Marketing
No. of Vacancies 1
Job Holder Reports to general Manager - Yamaha
Minimum Education(e.g O-level, University Degree) Bachelor's Degree in Mechanical Engineering from a reputable institution
Minimum Experience(in years) 8 years relevant experience, with 3 years in managerial position

Description

Our client, Toyota Kenya Limited is a leading automobile distributor and service provider in Kenya. They wish to recruit for the position of After Sales Manager - Yamaha Division to be based at their Nairobi branch.

Job purpose

The jobholder is responsible for developing and implementing an after sales strategy that supports the achievement of the Yamaha targets in parts and service, as well as market share.

Job profile

Managerial / Supervisory

Develop and implement an after sales strategy for Yamaha that contributes towards the achievement of the overall Yamaha business target

Develop and implement after sales policies and procedure that provide guidelines for the implementation of the after sales strategy, to ensure full compliance with the company and YMC requirements

Develop and implement a budget for after sales to ensure sufficient allocation of resources required for the implementation of the after sales strategy

Manage the expenditure for the department to enhance efficiency in the utilization of the department budget, in support of the company cost management strategy

Liaise with YMC on after sales support including technician skills upgrading, parts supply, workshop tools requirements and competitor analysis to support the delivery of competitive services that enhance the growth of the market share

Monitor the performance of technicians and parts sales representatives to ensure maximum productivity and increased parts sales for the Yamaha brand

Operational Responsibilities

Monitor parts stock

status to recommend to the procurement department for restocking when required

Request for bulk parts imports from suppliers to ensure availability of necessary parts for timely service delivery to customers

Recommend the purchase of new equipment for the service department to ensure minimal disruption to service operations, as well as quality and timely service to customers

Carry out periodic visits to Yamaha dealers to assess and support their parts and service operations

Facilitate the preparation of Government and big fleet tenders for Yamaha parts and service with the aim of generating revenue

Recommend training of after sales team and dealers to boost Yamaha after sales capability in the provision of quality service

Respond to audit queries raised by both internal and external auditors and institute measures to ensure compliance in identified gaps

Respond to and resolve complaints on parts availability from clients, branches, dealers and workshops to ensure minimal disruption to business processes due to parts unavailability

Person profile

Bachelor’s Degree in Mechanical Engineering from a reputable institution

Relevant advanced diploma from a recognized institution

8 years of relevant working experience, with 3 years in a managerial position in an organization of similar size in operations

Technical Competency

Automotive aftermarket

Dealer management

Technical support

Quality management

Warranty management

Parts management

Warehouse management

Customer retention

Computer literacy

Basic accounting knowledge

Knowledge in budgeting

Knowledge of professional standards

Knowledge of relevant legislations

Occupational health and safety management

Compliance management

Toyota Kenya is an equal opportunity employer. Canvassing or direct delivery of applications to Toyota Kenya is NOT allowed. All applications will only be received and assessed by Manpower Services Ltd.

Email an up-to-date CV and a cover letter indicating your current/past gross monthly salary and incentives if any, to recruit@manpowerservicesgroup.com by 23rd August 2017.

Apply Online

http://manpowerservicesgroup.com/jobs/