Tours Consultant Job in Karen, Nairobi Kenya

Tours Consultant Job in Karen, Nairobi Kenya

Maasai Loita Tours, a leading Tours & Travel Company seeks to recruit a Tours Consultant who will be tasked with ensuring the clients are offered quality services at any particular time and the company policies are adhered to.

He/she will take the lead in designing, costing, and customizing both international and local travel itineraries.

Reports to: Director/s

Job Location: Karen, along Langata Road

Duties and Responsibilities

Design exciting and flexible tour packages, excursions, safaris and other related tour services to meet the needs of different clients

Handling enquiries for inbound and outbound travel for corporates and walk in clients, and ensure all the enquiries have been responded to within 24hrs.

Ensure hotels, restaurants and excursions booking for clients are done and timely, and manage the bookings to avoid penalties by cancelling bookings which do not mature. This should be clearly communicated to the client of the laid down policies & procedures on booking before doing any booking.

Ensure all payments are made to the suppliers in good time and in advance.

Exploring and identifying new business opportunities in a competitive and rapidly changing industry.

Ensure the vehicles are inspected and have stickers if they are hired, the drivers are briefed and a welcome pack for clients is ready before the start of the journey. And being on standby to provide solutions in case of a problem during safari by providing contacts.

Exploring and identifying new business opportunities in a competitive and rapidly changing industry.

Ensuring you have good contact base with hotel partners and service providers for best competitive rates

Ensure tour quotations are competitive and do follow ups. And they are clearly marked to avoid confusion/disputes with the clients

Ensure client’s special request especially on accommodation

& room specification, driver guide language, meals and others are prearranged.

Give travel information to customers (Visa and Health requirements)

Ensure you brief the clients before the trip by providing estimated distance from different points, giving hotel website links and trip advisors.

Handle all complaints in a professional manner and timely and inform the director on the issue

You may be required to accompany travel groups if need be.

Ensure you open tour files for upcoming tours and especially the group.

Coordinating with travel consultant to arrange flying and ground packages

Skills and Qualifications

4 years’ experience in a busy Tours environment.

Tourism Management degree / Tours and Travel degree / Diploma in Tours / Business Studies or related degree.

Deep knowledge of inbound and outbound destinations

Excellent planning and organizational skills

Self – motivated, Confident and outgoing personality

Ability to multi-task and get things done to completion

A Team player with good interpersonal and communication skills

Should have thorough knowledge of the East African tourism products and designing of international itineraries and costing

Excellent networking and prospecting skills

To Apply:

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day-time telephone number to the email address: hr@maasailoitatours.com with Tour Consultant on the subject line. Candidates must indicate their Current and Expected salaries

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