Tizeti Network Limited Customer Service Manager Jobs in Nigeria

Job Brief

Tizeti is looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization.

Manage customer service agents and monitoring their performance.

The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and ensure problems are followed through to resolution

Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward Tizeti’s mission

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s development and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.

Adhered to and manage the approved budget

Maintain an orderly work flow and team schedule

Anticipate and resolve customer service issues

Plans, monitors, appraises and review job contributions of team members.

Requirements

B.Sc./BA (2.1) in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.

A minimum of 5years proven work experience as

a customer service manager, retail manager

Strong client facing and communications skills

Excellent knowledge of management methods and technique

Proficiency in English. Another language will be an added advantage.

Excellent in written and verbal communication skills

Ability to think strategically and to lead

Advanced troubleshooting, multi-tasking skills

Highly self-motivated

Customer focused for positive customer experience and resolution

How to Apply

For more information and job application details, see; Tizeti Network Limited Customer Service Manager Jobs in Nigeria

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