Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive HealthJobs in Uganda
Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive HealthJobs in Uganda
BackgroundTiko Africa is a global non-profit organisation that is headquartered in South Africa. Our main aim is to motivate young people to make positive Reproductive Health choices using innovative technology, real-time data, and behavioural insights. Through our digital platform, Tiko, and our local ecosystem of partners, we connect Tiko members to existing local service providers to meet their Sexual Reproductive Health and wellness needs. As part of this ecosystem, TIKO provides access to Quality-assured Sexual and Reproductive Health (SRH) services through a network of private and public health facilities and pharmacies.
Scope of Work (SOW) and Expectations
TIKO is registered in Uganda and has its main office in Kampala located at Regus Offices, 4th floor Acacia Mall , operating in Kampala and Wakiso District for now.
TIKO expects all facilities onboarded on the Tiko platform to offer AYSRH services and maintain high levels of Quality in service provision. Prior to working with TIKO, a service readiness and availability assessment (SARA) will be conducted by TIKO in the facilities to ensure they meet the minimum requirements for service delivery. This forms part of due diligence done by TIKO to ensure that private health providers on boarded onto the Tiko Platform meet the required legal threshold, have the required infrastructure and goodwill for AYSRH service delivery.
Therefore, the contracted independent QA providers from the TIKO QA Marketplace will be expected to provide Quality Assurance (QA) support Supervision to private and non-franchised facilities. The Scope of work will include the following activities:
Clinical Quality and competency assessment audits, baseline needs assessments and development of quality improvement plans (QIP);
Training needs and competency assessments;
Periodical support supervision visits;
Compliance with clinical regulations and licensing requirements.
Below is a detail on the QA expectations of each independent QA provider that will participate in the Tiko QA Marketplace.
Examples of Expected Deliverables
Through our Tiko QA Marketplace, TIKO will
contract for 2 types of QA providers as follows;
One which will focus on QA audits and development of the QIP (QA provider 1),
The other will focus on the implementation and management of the QIP (QA provider 2).
The expectations and deliverables of the two different QA providers are found below:
Main Deliverable:
Competent providers in non-franchised private facilities
Updated QIP and QA implementation work plan: a detailed work plan shared with the TIKO QA Specialist to specify the activities, resources and timelines it will take to execute the developed Quality Improvement Plans (QIPs)
QIP implementation: continuous progress reports on the gaps rectified and achievements against the key QIP milestones
Clinical competency conducted: Report on the number of Tiko providers who are fully competent for the relevant services provided and develop an action plan for continuous competency development for all the providers.
Training (onsite and off site) mentorship and coaching conducted: training reports provided to indicate the number of training sessions conducted and competency scoring of each facility service providers to indicate improvement.
Infrastructure, process and documentation corrections: correcting the gaps identified on infrastructure, process and documentation clinical records audit..
Final assessment and reporting: performance review with the provider to discuss client rating reports and client exit reports and service uptake numbers.
Report on learnings and Recommendations: learnings documented, presented, and discussed with the TIKO QA team.
How to Apply
For more information and job application details, see; Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive HealthJobs in Uganda
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