Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive Health Jobs in Uganda

Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive Health Jobs in Uganda

Background

Tiko Africa is a global non-profit organisation that is headquartered in South Africa. Our main aim is to motivate young people to make positive Reproductive Health choices using innovative technology, real-time data, and behavioural insights. Through our digital platform, Tiko, and our local ecosystem of partners, we connect Tiko members to existing local service providers to meet their Sexual Reproductive Health and wellness needs. As part of this ecosystem, TIKO provides access to Quality-assured Sexual and Reproductive Health (SRH) services through a network of private and public health facilities and pharmacies. To ensure quality in the relevant services accessed by adolescents and youth through the Tiko platform, Triggerise is looking to work with a pool of Independent Quality Assurance (QA) Providers to provide Quality Assurance (QA) baseline audit and Quality Improvement (QI) to the private non-franchised health facilities within the ecosystem. The provision of these services will be done through what will be called the TIKO QA Marketplace to ensure that the private non-franchised facilities are:

Main Deliverable:

Clinical audits: clinical facility audits conducted for each facility on the TIKO platform annually to identify QA Quality Improvement gaps.

Training needs and competency assessment: competency and training needs gaps identified on the different health offers for each facility.

QIPs: Quality Improvement Plans (QIP) developed using gaps identified from SARA, and the clinical audit (including identifying infrastructural, process, and documentation gaps), and training needs assessments.

Preceding QIP appraisals: achievements and rectification of gaps from the previous QIPs confirmed and noted

Report: final summary report (Independent QA1 audit report) from the assessments produced, shared and handed over to the TIKO QA Specialist.

Report on learnings and Recommendations: learnings

documented, presented and discusse with TIKO QA Specialist.
Example of deliverables for QA Provider 2

Main Role: Coach / Mentor / Trainer

Updated QIP and QA implementation work plan: a detailed work plan shared with the TIKO QA Specialist to specify the activities, resources and timelines it will take to execute the developed Quality Improvement Plans (QIPs)

QIP implementation: continuous progress reports on the gaps rectified and achievements against the key QIP milestones

Clinical competency conducted: Report on the number of Tiko providers who are fully competent for the relevant services provided and develop an action plan for continuous competency development for all the providers.

Training (onsite and off site) mentorship and coaching conducted: training reports provided to indicate the number of training sessions conducted and competency scoring of each facility service providers to indicate improvement.

Infrastructure, process and documentation corrections: correcting the gaps identified on infrastructure, process and documentation clinical records audit..

Final assessment and reporting: performance review with the provider to discuss client rating reports and client exit reports and service uptake numbers.

Report on learnings and Recommendations: learnings documented, presented, and discussed with the TIKO QA team.

How to Apply

For more information and job application details, see; Tiko Provision of Quality Assurance to Non-franchised Facilities in Support of an Adolescent and Youth Sexual and Reproductive Health Jobs in Uganda

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