TheJitu Level 1 Support Jobs in Kenya

TheJitu Level 1 Support Jobs in Kenya



Key Responsibilities

  • As a Level 1 support your mission will be to look for ways to provide value to our clients successfully in a team environment. This will be by assisting with collecting customer requests and data.

  • Attend to customer phone calls.

  • Respond to user emails and web support requests and escalate them to technical engineers.

  • Conduct basic troubleshooting using questionnaires to find out the level of support needed.

  • Provide product information to clients.

  • You will work directly with clients and the Project Lead to ensure deliverables fall within the applicable scope and budget.

    Key Competencies/Skills

  • Experience in customer service and relationship building.

  • Excellent communications skills and ability to work with people from different backgrounds.

  • Eager to learn new technologies.

  • Ability to write/speak English clearly both with internal and external clients.

  • Ability to plan, prioritize and organize work effectively.

  • Flexibilty to work in different time zones.

  • A quick learner with a positive attitude.

    Required Qualifications & Experience

  • Bachelor's degree.

  • Good English verbal and written skills.

  • Strong customer leadership skills and delivery experience including the ability to develop high-quality project plans and timely deliverables.

  • Strong IT skills.

  • Readiness to work in flexible hours (day or night shifts).

    How to Apply

    For more information and job application details, see; TheJitu Level 1 Support Jobs in Kenya

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