The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya

The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya



Job Purpose

  • This position is responsible for establishing and maintaining IRA’s positive
    reputation and brand image through effective corporate communication
    strategies and practices, media management, stakeholder engagement,
    corporate social responsibility, creating brand personality and events
    management. The position is also responsible for developing and
    implementing strategies aimed at enhancing and maintaining service delivery
    and good customer experience.

    Job Specifications

    Duties and responsibilities will entail:

    Managerial / Supervisory Responsibilities

  • Provide strategic leadership, advice and direction in the implementation
    and realization of the Authority’s corporate communication and
    customer service needs;

  • Lead in the design, development and management of the Authority’s
    Corporate Communications, Service delivery and experience agenda to
    ensure objectives are aligned with the Authority’s strategic agenda;

  • Provide innovative and creative leadership in the areas of Corporate
    Communication, Media Relations and Management, Crisis
    Communication, Customer Service and Experience and Service delivery
    among others;

  • Promote and facilitate research in corporate communication and
    innovative customer service Corporate Communication initiatives to
    keep abreast with emerging customer needs and expectations;

  • Develop and execute Communication Strategies and programs to
    support business decisions and overall implementation of the Strategic
    Plan to enable the Authority respond and address its internal and
    external stakeholders’ needs and expectations;

  • Formulate, implement and manage the Authority’s Media Relations
    Plans and lead in message development to “tell the Authority’s story” in
    alignment with its mandate and strategic objectives while also
    constantly monitoring the media;

  • Develop and foster the implementation of Customer Relations
    Strategies for enhanced customer experience, value addition, and
    customer satisfaction;

  • Coordinate the development, implementation and review of the
    Authority’s service charter to ensure delivery of quality service and
    enhanced customer experience;

  • Develop and execute the Authority’s corporate image and brand
    strategy in alignment with corporate objectives;

  • Oversee content development, management, and dissemination for
    traditional and digital media channels for increased and sustained
    brand positioning, publicity, and robust stakeholder engagement;

  • Coordinate the development and execution of Crisis Communication
    Processes and Plans to maintain a positive reputation and brand
    value/image;

  • Design, develop and manage the Authority’s media and publicity
    campaigns across various platforms and media for enhanced brand
    value, reputation, visibility, and sustained stakeholder engagement;

  • Oversee the development and implementation of the Corporate Social
    Responsibility Policy and Plans to address the emerging and long-term
    needs of the citizens within the Authority’s business environment;

  • Oversee the implementation of the Stakeholder Engagement strategy to
    effectively engage in lobbying and advocacy programs, establish and
    maintain strategic corporate partnerships and alliances for the
    realization of the Authority’s mandate;

  • Oversee design, development, production and dissemination of
    Information Education and Communication (IEC) materials, various
    publications, visibility products, reports, briefs for various audiences
    across assorted platforms, including for persons living with disabilities
    for enhanced understanding and inclusion;

  • Coordinate regular research and surveys in brand communication,
    service delivery and proactively obtain market trends and insights on
    brand value and customer satisfaction levels;

  • Conceptualize, design and oversee the execution and management of
    all corporate
    events in support of achieving organizational mandate and
    corporate visibility;

  • Oversee development, implementation and review of the Directorate’s
    annual budgets, annual work plans, procurement and disposal plan in
    compliance with the applicable laws and regulations;

  • Ensure compliance and direct the implementation of the Risk
    Management Policy Framework; and support the CEO in ensuring that
    the framework is integrated in the day-to-day activities of the Authority;

  • Undertake performance management, training and development,
    coaching and mentoring for all staff within the department.

    Operational Responsibilities / Tasks


  • Implement, and track the impact of the Authority’s communication
    plans and programmes to ensure effectiveness and improvement.

  • Establish a media database and initiate partnerships with media
    organizations and journalists; interact and pitch stories/op-eds of
    interest; organize media field visits and sensitization of reporters and
    editors.

  • Lead in the identification and mitigation of IRA communications challenges and risks

  • Oversee the implementation of management of departmental day to day activities

  • Oversee development of the Corporate Communication Department Performance Contract (PC)

  • Oversee the maintenance and well representation of IRA’s brand manual and corporate image

  • Lead in the performance appraisal and identification of skill gaps and training needs of the staff in the Department

  • Appraise the Corporate Communication Department staff

  • Coordinate preparation of quarterly and annual departmental performance reports on implementation of the strategic plan, performance contract and operational/annual work plans

  • Ensure compliance with the department’s standard operating
    procedures

  • Plan, prepare and execute stakeholder and publicity activities in
    furtherance of the Authority’s mandate.

  • Provide backstopping and share information on all corporate
    communication, customer service and service delivery activities.

  • Participate in joint financial sector regulator forums

  • Initiate training, nurturing and mentoring of all departmental officers

    Persons Specifications

  • Master’s degree in communication, Public Relations or any other approved equivalent;

  • Bachelor’s degree in communication, Public Relations or any other
    approved equivalent qualifications from a recognized University/Institution;

  • Minimum KCSE B or its equivalent;

  • Twelve (12) years relevant experience, eight (8) of which served at a
    senior management level;

  • Leadership Course lasting not less than four (4) weeks;
    OR Management Course lasting not less four (4) weeks;

  • Member of a relevant professional body recognized in Kenya

  • Meet the provision of Chapter Six of the Constitution of Kenya.

    Competency and Skills

  • Strong communication and reporting skills;

  • Strong analytical and numerical skills;

  • Strong organization and interpersonal skill;

  • Mentoring, coaching and leadership skills;

  • Conflict management; and

  • Ability to work under pressure, prioritize and multi-task.

    How to Apply

    For more information and job application details, see; The Insurance Regulatory Authority Senior Manager Corporate Communication Jobs in Kenya

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