The Good Earth Group Jobs in Kenya

1. Restaurant Supervisor Jobs in Kenya

Role Summary

Supervises all operational aspects of a specific outlet(s) within the outlet including the development and performance management of colleagues, optimizing profits and increasing sales. Supervises all operational issues ensuring The Good Earth Group’s Standard Operating Procedures are met and value is added to the F&B objectives as detailed in the F&B Department Performance Plan. Resumes full responsibility of a specific shift in the absence of the Restaurant Manager.

Responsibilities

To ensure that guests receives quality service by providing clear and understandable work direction for wait staff.

To supervise effectiveness of workflow and sequence of service during service periods and provides constant hands-on support.

To actively use the database of customer details/history to assist in guest recognition.

To advice the Restaurant Manager / Director of Operations of any improvements needed in relation to restaurants operation including updates to SOPs or addition/deletion of SOPs.

To conduct performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.

To support the Restaurant Manager / Director of Operations to provide constant coaching and counseling to colleagues to ensure their capability to meet the needs of the customer and the organization.

To assist in controlling department forms and records according to The Good Earth Group’s standards for document control, including (but not limited to): Attendance data for colleagues and colleague records.

To maintain a thorough working knowledge of F&B SOP’s and ensure these are upheld at all times through constant observation and coaching.

To assist the Restaurant Manager / Director of Operations in the implementation of the marketing activities and to achieve desired results.

To conduct the pre-service shift briefing in the absence of the Restaurant Manager / Director of Operations.

To ensure opening and closing checklist are completed on a daily basis.

To supervise and monitor the completion of weekly cleaning schedules.

To conduct regular briefings and training sessions to ensure all colleagues receive the information necessary to perform their job.

To assist the Restaurant Manager / Director of Operations to develop and update F&B knowledge of all colleagues on a regular basis.

To maintain a working knowledge of relevant sections within The Good Earth Group’s Food Hygiene SOP and assist the Assistant Restaurant Manager/Restaurant Manager ensure the outlet meets these standards at all times.

To maintain awareness of outlet(s) financial performance.

To utilize up-selling and suggestive selling techniques to enhance the outlet’s financial performance.

To make recommendations to the Restaurant Manager for price and menu changes that will enhance profitability.

To supervise and monitor breakage of chinaware and glassware and the implementation of strategies to reduce where possible.

To undertake assigned additional duties where required. These should be completed prior to the opening or after the closing of the outlet.

To ensure all colleagues attend scheduled training programs.

To communicate new or amended procedures to relevant department/colleagues in a timely manner, ensuring they have been understood when instructed by Management.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health& Safety.

To ensure that all potential and real hazards are reported and rectified immediately.

To understand and strictly adhere to the Hotel’s Employee rules & regulations.

To report for duty punctually wearing the correct uniform and name tag at all times.

Performs any other duties as assigned to him/her by management.

Qualifications

High School Graduate or equivalent.

Hotel Management Diploma/Degree an asset

3 years experience in a 4 – 5 star hotel in similar position

Competencies

Adaptability

Motivating others

Conflict Management

Entrepreneurial Orientation

Stress Management

Interpersonal Skills

Task Achievement

Customer service orientation

Cross cultural sensitivity

Teamwork and cooperation

Relationship

Listening and oral skills

Basic writing skills

Communication

Knowledge of cashier operations

Knowledge of

hospitality operations

Technical Competencies

Enthusiastic and pleasant personality

Able to exert fast paced

Enthusiastic and pleasant personality

Able to exert fast-paced mobility for period of up to 4 hours in length.

Creativity

Integrity

KES 25,000-30,000 (gross pay)

How To Apply

For more information and job application details, see; The Good Earth Group Jobs in Kenya .

2. Good Earth Waiter Jobs in Kenya

The incumbent in this position is responsible for serving food and beverage to guests during an assigned shift in a courteous, professional manner according to proper service standards as set by The Good Earth Group.

Responsibilities

To ensure that the Restaurant Outlet is clean, neat and tidy.

Accurately records, pre-checks and picks-up all food and beverage orders.

Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service.

Sets tables as per Outlet standard prior to guests’ arrival.

Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend

Food & Beverage combinations and up sell alternatives.

Responsible for all side duties described in the job task check list and to complete all side work prior to the opening and closing of the restaurant

To be knowledgeable of all ingredients and prices of the food and beverage listed on the menu.

To follow the cash handling procedures and process all guest orders through MICROS before any dish or beverage is served.

During low occupancy of the outlet, to assist with stocking the work stations and clean them, polishing silverware, china and glassware and folding napkins.

Attends work on time as scheduled.

Follows hotel grooming and dress standard.

Acquires a working knowledge of hotel, in-house facilities and local information to respond to guest questions in these areas as required.

Demonstrates teamwork by cooperating and assisting co-workers as needed.

Keeps immediately supervisor promptly and fully informed of all problems or unusual matter of significance.

To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant Restaurant Manager if no immediate solution can be found and assure follow up with guests.

To handle all food, beverage and operating equipment with care, in order to minimize breakage / wastage

Ability to rotate throughout each of the food & beverage outlets

Knows all safety and emergency procedures.

Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.

To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.

To ensure that all potential and real hazards are reported and rectified immediately.

To understand and strictly adhere to the Hotel’s Employee rules & regulations.

To report for duty punctually wearing the correct uniform and name tag at all times.

Performs any other duties as assigned to him/her by management.

Qualification

High School Graduate or equivalent.

Preferably with a specialization in hotels / restaurants

Minimum of two years’ experience as a waitperson in a 5 star hotel restaurant preferably.

Competencies

Knowledge of cashier operations

Knowledge of hotel business operations

Flexibility in the scheduling

Customer service orientation

Cross cultural sensitivity

Teamwork / co-operation

Listening and oral skills

Basic writing skills

Able to exert fast-paced mobility for period of up to 4 hours in length

Strength to lift trays frequently weighing up to 10 kilos.

KES 16,000 (gross pay)

How To Apply

For more information and job application details, see; The Good Earth Group Jobs in Kenya .


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