Text Book Centre I.T Support Team Lead Jobs in Kenya
Text Book Centre I.T Support Team Lead Jobs in Kenya
We will endure by reinventing ourselves, striving to satisfy our customers and delighting our consumers, while remaining true to our mission and values. We are therefore looking for an experienced IT Support Lead to assist the evolution and growth of our IT particularly our day to day IT support.
In this position you will be responsible for IT-related support issues within Text Book Center. This will include but not limited to managing, maintaining, and repairing IT systems.
You must be a great communicator by being able to be training less technically savvy colleagues in security procedures in a way a layman would understand.
Main Responsibilities and Accountabilities
Installing, configuring and maintain servers and networks.
Overseeing system performance and troubleshooting issues.
Creating a backup and safeguarding the data if there are any hindrances.
Performing system upgrades following new releases.
Maintaining internal documentation
Performing account setup
Be responsible for device and password management
Perform both hardware and software support
Resolve issues escalated by support team
Lead IT support team
Ensure data is handled, transferred, or processed according to company guidelines
Provide support and
guidance to help desk team
Experience
Bachelor of information technology or IT related degree
Proven experience as a System Administrator, Network Administrator or similar role
Experience with databases, networks (LAN, WAN) and patch management
Must have MCSE
CCNA
A+ certification
Knowledge of system security and data backup/recovery
Familiarity with various operating systems and platforms
Resourcefulness and problem-solving aptitude
Excellent communication skills
How to Apply
Please submit a letter of interest with your resume clearly indicating “ Information Technology Support Team Lead” as email subject to below email address on or before 7th September 2020 at
recruitment@tbc.co.ke
This is a full-time, salaried position. Compensation will be based on qualifications and experience and will include a comprehensive benefits package.
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