TELUS International Cloud Big Data Support Officer Jobs in Uganda
TELUS International Cloud Big Data Support Officer Jobs in Uganda
Responsibilities:Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
Ability to reproduce customer issues in order to efficiently provide a holistic fix
Work closely with internal support teams to improve Cloud Platform products at a senior level
Provide assistance and guidance to users through public forums
Required Knowledge:
Ability to read and understand code, able to write code to reproduce customer problems
Strong research, analytical and problem solving skills required to work with petabyte or even exabytes of data
Familiar with web protocols (HTTP, TLS/SSL, etc.)
Firm understanding of programming (Java, C++, C#, Scala, Python, etc.) and scripting languages (Python/PHP/R)
Background in SQL
Experience with Big Data architectures and technologies (more than 1TB of data) and BI solutions
Ability to read and understand public facing docs (developer's website or stackoverflow)
Ability to read and understand logs and stack traces
Familiarity with modern API technologies (OAuth, HTTP RPCs)
Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Big Query, etc.)
Experience with distributed data stores (HBase, Cassandra,
Riak, Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Pub/Sub, Amazon Kinesis, etc.)
Familiarity with parallel/distributed computing (NoSQL, MapReduce, Hadoop, Spark, etc.)
Experience in deploying and managing distributed systems and clusters
A strong sense of business ownership and customer focus
Must have advanced Oral and Written English language and communication skills
Preferred Qualifications:
Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
Experience with the popular technologies in the machine learning/big data ecosystem
Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
Experience with PaaS, and IaaS technologies
Java or Objective C is a plus
How to Apply
For more information and job application details, see; TELUS International Cloud Big Data Support Officer Jobs in Uganda
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