Telkom Key Account Manager (Client Relationship Management) Jobs in Nairobi, Kenya

Telkom Key Account Manager (Client Relationship Management) Jobs in Nairobi, Kenya

Telkom
Position:
  • Key Account Manager – Client Relationship Management
    Region:
  • Nairobi

    Reporting to:
  • Lead Key Account Manager – Client Relationship Management
    Department:
  • Enterprise

    Who We Are

    Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services.

    Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.

    Role Purpose:

  • We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team.
  • This role responsible for developing and maintaining excellent relations with new and existing corporate customers resulting in increased levels of customer retention and growth of revenues .

    Key Duties and Responsibilities
  • Monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.
  • Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.
  • Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.
  • Work cross functionally to address issues raised through client interactions.
  • Grow and develop existing customers as well as generating new business through lead generation
  • Monitor usage for customers and propose the appropriate plans to spur usage with the goal
    of increasing Revenues.
  • Build and maintain relationships with customers through health campaigns
  • Support the Billing and Finance team in money collection and issue resolution

    Academic / Professional Qualifications
  • Bachelor’s degree in Business or Communications
  • 3 – 5 years – experience in Customer
  • Relationship Management, Customer Service

    Professional Skills:
  • Strong Leadership, Internal & External Stakeholder Management Skills
  • Track record in developing self and others
  • Personal effectiveness and credibility
  • Process discipline and quality orientation
  • Efficient and results oriented
    Assertiveness
  • Strong organization, presentation and communication skills
  • This position is opened to Kenyan citizens only.

    How to Apply
  • If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
  • Application should be sent by 19th March 2019, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
  • Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field.
  • Only shortlisted candidates will be contacted.
  • Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

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