Telkom Key Account Manager - Client Relationship Management Jobs in Kenya

Telkom Key Account Manager - Client Relationship Management Jobs in Kenya

Role Purpose

We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for developing and maintaining excellent relations with new and existing corporate customers resulting in increased levels of customer retention and growth of revenues.

Key Duties and Responsibilities

Monitoring of key metrics and revenue reporting, provide early identification of churn to mitigate potential client issues or dissatisfaction.

Create a business and market intelligence feedback for better management of products and services, communication, sales and delivery, as well as customer support and retention.

Ensure the effective management of the customer requests maintaining high achievement in all quality critical matrices.

Work cross-functionally to address issues raised through client interactions.

Grow and develop existing customers as well as generating new business through lead generation

Monitor usage for customers and propose the appropriate plans to spur usage with the goal of increasing Revenues.

Build and maintain relationships with customers through health campaigns

Support the Billing and Finance team in money collection and issue resolution

Academic/ Professional Qualifications

Bachelor’s degree in Business or Communications

3 - 5 years – experience in Customer Relationship Management, Customer Service

Professional Skills:

Strong Leadership, Internal & External Stakeholder Management Skills

Track record in developing self and others

Personal effectiveness and credibility

Process discipline and quality orientation

Efficient and results oriented

Assertiveness

Strong organization, presentation and communication skills

How to Apply

This position is opened to Kenyan citizens only.

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by 12th June 2019 please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.

Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field.

Only shortlisted candidates will be contacted.

For more information and job application details, see; Telkom Key Account Manager - Client Relationship Management Jobs in Kenya

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