Telkom Kenya Head of Service Platforms Jobs
Telkom Kenya Head of Service Platforms Jobs
Role PurposeThe job holder will be responsible for leading and directing the Planning, Implementation, Operation and Maintenance of customer-facing service delivery and enabler platforms such as the intelligent network (IN), online charging systems (OCS), Virtual Private Networks (VPN), Pre-Paid Calling Cards (PCC) and Mobile Financial Services (MFS).
Furthermore, this role is responsible for all Value Added Services (VAS) including voicemail services, WAP services, caller ring back tones, over-the-air systems, pay for me systems, toll-free number and virtual private branch exchanges (VPBX).
Key Duties and Responsibilities
Develop and implement annual operating and capital budgets (Opex and Capex) for Service Platforms.
Oversee the utilization of the allocated budget in sub-departments to ensure responsible utilization of resources.
Institute good project governance to remain within allocated budget when executing projects
Collaborate with Supply Chain function to ensure optimal vendor sourcing and contract management
Research and implement best practise and innovative procedures and processes to improve customer experience
Engage with relevant stakeholders to obtain information about the customers, market demand and obstacles in service delivery and platforms
Oversee the delivery of high quality service to clients in compliance with the SLA agreements and performance standards
Respond timeously to service and platform disruptions that may cause a lack of services to determine potential causes of network outages.
Oversee the project management of all projects undertaken by third party contractors in respect of service platforms and ensure that KPIs are adhered to.
Monitor performance of the platforms through service monitoring and available statistics to determine means in which the service platforms may be upgraded or expanded to improve service and availability.
Oversee the implementation of continuous improvement initiatives for the service platforms.
Manage the strategic expansion of the company’s service platforms to maximise quantity and quality of services to customers.
Manage availability
of service platforms to facilitate sales and distribution processes.
Anticipate & forecast future service platform developments and prepare for new product requirements.
Implement procedures for server and subscriber migrations on service platforms to ensure smooth transition.
Academic Background and Professional Knowledge
Bachelor’s degree in Engineering or Telecommunications.
Post graduate qualification in Engineering or Business Management
Must have Professional registration with Engineering Council
Minimum of 8-10 years’ experience in the telecommunication/technology industry and 5 years in management of Service platforms &VAS
Experience in business process analysis and redesign.
Experience in network operation and maintenance process.
These are the skills we are looking for
Business acumen to plan and control expenses effectively and efficiently
Driving implementation of best practice and continuous improvement initiatives to stay abreast of the developments in the industry
Technological astuteness to oversee the service delivery and enablement of relevant platforms.
In-depth understanding of the business issues that affect the telecommunications industry.
Thorough grounding in telecommunications VAS methods and procedures, as well as computer software systems associated with such networks.
Thorough understanding of regulatory requirements that relate to the telecommunications environment in general, Mobile Financial Services and a telecommunications network operations and maintenance in particular.
Extensive knowledge of equipment and software characteristics of various telecommunications networks and their integration capabilities.
How to Apply
For more information and job application details, see; Telkom Kenya Head of Service Platforms Jobs
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