Tek Experts Technical Support Engineer - Dynamics CRM Jobs in Nigeria

Job Description

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Do you take pride in delivering great customer service?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.

Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.

Supported by our quality assurance team, domain experts, and the training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What you’ll be doing:

You will act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management

You will be collaborating with subject matter experts and escalation managers when additional support is needed

You will be managing critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved

Requirements

What you'll need:

1-2 years’ experience in technical or

customer support

Knowledge of CRM technology, SQL, OOP, Active Directory, IIS.

Strong researching, problem-solving, and troubleshooting skills

Adaptability to work independently and part of a team bringing in experts when needed

Excellent customer service skills

Passion for technology and learning

Some exposure to Microsoft technologies

How to Apply

For more information and job application details, see; Tek Experts Technical Support Engineer - Dynamics CRM Jobs in Nigeria

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