Tek Experts Dynamics CRM TSE Specialist - French Jobs in Nigeria

Description

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions?

Do you take pride in delivering great customer service?

Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations

Due to expansion we are looking to add to our team of software support engineers.

Details

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

Working on the Dynamics team you will be supporting customers experiencing difficulties with their relationship management system.

Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management

Collaborate with domain experts (SME’s) and escalation managers when additional support is needed

Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all

parties involved

Seeks supplemental training to improve performance and develop specialization.

Requirements

1-2 years experience in technical or customer support

French language proficiency

Strong researching, problem solving and troubleshooting skills

Adaptability to work independently and part of a team bringing in experts when needed

Excellent customer service skills

Passion for technology and learning

Some exposure with Microsoft technologies.

How to Apply

For more information and job application details, see; Tek Experts Dynamics CRM TSE Specialist - French Jobs in Nigeria

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