Techsavanna Operational Excellence Analyst Jobs in Nairobi, Kenya
Techsavanna Operational Excellence Analyst Jobs in Nairobi, Kenya
Role Description:Reporting to the Manager – Operational Excellence, the position holder will be responsible for reporting on the performance of all the defined operational processes for Technology Departments and driving process compliance through engagements with the respective service owners.
Role Purpose:
Engage the respective service owners to ensure excellence in operations and service delivery.
Prepare daily, weekly and monthly reports on the various domains as per the defined process categories and KPIs.
Ensure information is collected from the correct data sources.
Track compliance action items.
Review and automate reports/dashboards through own initiative or based on user requirements.
Interact with service owners on initiatives for continuous service improvement.
Document the Operational Excellence work instructions, policy and processes.
Design report layouts to achieve simplicity and visualization for the captured requirements.
Role Requirement and Experience
Degree in IT or Computer Science or Telecommunications or Technical Related Field;
With at least 2-3 years’ experience in IT or GSM related role
Experience in Basic Data Analytics
Experience in Basic SQL, Python scripting and Power BI will
be an added advantage
Experience in Process Governance especially using ITIL Framework.
Attention to details and analytical thinking.
Excellent communication, presentation and interpersonal skills
Certifications – ITIL Foundation; CCNA; ITIL Intermediate courses and Data Analytics are an added advantage.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role, clearly quoting the job title and job reference to the address below.
Send us your applications to info@techsavanna.technology by 15th August 2019
Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.
Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.
Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.