Technical Manager Jobs in Kenya
Technical Manager Jobs in Kenya
The Technical Manager will be responsible for; Taking charge of all technical functions within the company (Surveys, installations and support)
Guide the team through the development, testing of new technology and implementation stages and review the completed work effectively
Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Understand project requirements, coordinate resources and direct the projects in the right direction in a timely manner.
Key Responsibilities
Manages third party vendors eg ISPs, internal and external service lines and ensures compliance with agreed upon scope, timelines, and quality, SLAs, and other contractual agreements.
Prioritize and schedule user problems. Escalate problems (when required) to the appropriate party.
External communications to first party technology providers for resolution of technical issues
Ensure all client inquiries are resolved in a timely and accurate manner and communicate effectively with client when necessary.
Apply diagnostic utilities to aid in troubleshooting.
Coordinate and supervise work efforts when multiple stakeholders are needed to complete work.
Field incoming help requests from end users via e-mail and telephone in a prompt and courteous manner.
Build rapport and elicit problem details from users.
Delegate and allocate responsibilities efficiently to manage projects end to end
Communicate effectively with teams and clients
Understand project requirements, coordinate resources and direct the projects in the right direction in a timely manner
Access software updates, drivers, knowledge and frequently asked questions
Manage and work with team for effective UC product demos
Identify and learn appropriate software and hardware used and supported by the organization.
Develop and enforce network security policy
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Lead team in researching, testing and evaluation of new technology
Data centre management involving server upgrades, maintenance and data centre access control
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Train and equip approved persons with knowledge and know-how of operation of the company software and technology
Work harmoniously with other technical staff to solve and pre-empt existing tasks and challenges
Identify and access the needs and resources, human or material for efficient execution of tasks and duties
Task allocation and performance evaluation of team members
Perform miscellaneous job-related duties as assigned.
Manage the day-to-day activities of the functional team consisting of installers and technical support.
External communications to first party technology providers for resolution of technical issues
Quality Assurance by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness and processing, as well as adherence to controls
Manage the process of communicating functional requirements to the top management team and oversee the
formal planning, tracking, and reporting on project status.
Ensure standard operating procedures and project guidelines are in place
Task allocation and performance evaluation of team members
Project scheduling and resource management
Prioritize and schedule user problems. Escalate problems (when required) to the appropriate party.
Ensure all client inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary.
Apply diagnostic utilities to aid in troubleshooting.
Coordinate and supervise work efforts when multiple stakeholders are needed to complete work.
Field incoming help requests from end users via e-mail and telephone in a prompt and courteous manner.
Build rapport and elicit problem details from users.
Delegate and allocate responsibilities efficiently to manage projects end to end
Communicate effectively with teams and clients
Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner
Manage Safetrac software and hardware
Guide the team through the development, testing and implementation stages and review the completed work effectively
Test fixes to ensure problems have been adequately resolved.
Identify and learn appropriate software and hardware used and supported by the organization.
Work with other departments in technical sales support to conduct demos and client visits.
Coordinate the support team
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Lead team in researching, testing and evaluation of new technology
Work harmoniously with other technical staff to solve and pre-empt existing tasks and challenges
Train and conduct assigned task/demos to staff and clients
Perform miscellaneous job-related duties as assigned.
Requirements
2 years of technical support or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Proven ability to coordinate technical functions from testing to commissioning
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience, kindly send your detailed CV quoting the job title on the email subject “Operations Officer” to:
vacancies@jantakenya.com by or before 14th June 2022.
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