Tech Garage Customer Care Job in Kenya

Tech Garage is a service centre whose primary business is repair and value addition within the hand-held device vertical. We thrive on professionalism and our great service to our customers.



General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.


Responsibilities


  • Deal directly with customers either face to face by telephone, or electronically
  • Respond promptly to customer inquiries
    handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
    perform customer verifications
  • Set up new customer accounts in our system
    process orders and requests
  • Direct requests and unresolved issues to the designated resource
    manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
    coordinate maintain prompt communication with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process


    Skills and Qualification


  • Minimum of a diploma in business
    related courses
  • Quick learner and social media savvy
    taking initiative to understand a variety of products
  • High energy levels
    Highly motivated for Customer Service
  • Excellent interpersonal and communication skills
  • Exceptional planning and organizing skills
  • Knowledge of products and services
  • Any relevant experience will be an added advantage


    Key Competencies


  • Interpersonal skills
  • Confident communication skills – verbal and written
  • Acute listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
    data collection and ordering
  • Customer service orientation
  • Pro –active and prompt to act


    How to apply


    Send you application via email to hr@techgarage.co.ke by July 6th 2018


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