Tala IT Support Engineer Jobs in Kenya

Tala IT Support Engineer Jobs in Kenya

Tala is looking for an experienced IT Support Engineer to support and execute our global IT strategy. Tala is a world leader in providing direct loans and financial services in emerging markets. We are a global team with diverse backgrounds who are singularly focused on using technology, data, and a customer-centric approach to meet the financial needs of the 2+ billion people of the emerging global middle class.

In this role, you’ll be responsible for supporting an IT department with ultimate accountability for IT in LOCAL MARKET as well as general coverage for offices in each market where we operate (Kenya, Philippines, Mexico, and India). You will be responsible for troubleshooting, resolution, and maintenance of all office IT, networking, and virtual environment infrastructures.

You will be responsible for supporting the continual development of a global IT strategy (systems, staff, budgeting, etc.) and then executing on that strategy. Lastly, you’ll identify, report, and lead change management initiatives to drive maximum uptime, functionality, and resiliency of our network, hardware, and related software applications, with responsibility for identifying, reporting, and managing vendors to accomplish these goals.

Great candidates will have deep experience supporting IT departments for a global technology company with offices worldwide, strong technical and vendor relations skills, and experience supporting large office expansion/infrastructure projects. You can and will roll up your sleeves to solve problems: you have a strong sense of accountability for end-user experience and systems uptime. You are a strong communicator, ensuring a large, varied audience understands issues, root cause, dependencies, and tradeoffs between different solutions alternatives.

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