Takealot Mr D Food - Compliance Supervisor Jobs in South Africa
Takealot Mr D Food - Compliance Supervisor Jobs in South Africa
takealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Supervisor to join our Cape Town Team.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Your responsibilities will include:
Monitor and report on franchise and driver performance and operational compliance in the field
Gain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific
Train and inform SOP’s at a franchise level (Managers, Drivers), and identify non-compliance as necessary to senior management
Assist in the continued improvement of SOP’s for all clients across the delivery network
Maintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teams
Monitor and report on branch adherence to franchise agreements and key performance indicators (KPI’s)
Manage and work to improve weekly KPI’s at franchise level
Conduct regular audits to assess & measure performance and compliance
Travel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverables
Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and address
Address key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and address
Address key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and address
Attributes required:
High energy, self-starter
Project management and ability to prioritize focus according to set deliverables is critical
Auditing SOP compliance
Execution oriented and operationally pragmatic
Understand how technology works for business
Hands-on field and operational experience
System and process-orientated
Attention to detail while still seeing the bigger picture
Understand convenience and customer service
Comfortable with change and able to engage with
colleagues to assess and refine approach
Low on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business owners
Organization & sound communication will be key success factors of a Compliance supervisor (Franchise)
Qualifications & Experience:
5 years experience in a client-facing role in an operational environment or similar
Proficient in Microsoft Office (word, excel & powerpoint)
Proven track record in operational delivery and execution
Operational experience managing an outlet, hub or a restaurant will be advantageous
Previous hospitality/retail franchise working experience will be advantageous
Training experience in an operational setting will be advantageous
IT or tech savvy will be advantageous
Field-based work experience
Previous experience in the logistics industry is not required
The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, it's all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
is respectful but forthright
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is business SMART. Able to think about problems from a business perspective using technical and product input;
is curious and challenge the status quo
is innovative and enjoys iteration
is collaborative
will be at the cutting edge of developing new concepts for takealot.com
thinks like an owner of the business
is SMART, has INTEGRITY and is HARD WORKING
How to Apply
For more information and job application details, see; Takealot Mr D Food - Compliance Supervisor Jobs in South Africa
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