Synapse Services Admin and Customer Service Lead Jobs in Nigeria

Admin and Customer Service Lead

Principal Duties and Responsibilities

Customer Service Functions:

Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.

Interface with Visitors / Clients and clearly address their inquiries.

Focus on providing exceptional services resulting in customer satisfaction and positive

Ensure quality assurance in the delivery of our services

Patients’ files and documentation:

Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.

Check that all discharged patients are properly followed up by primary Clinicians.

Admin Functions:

Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.

Receive, dispatch and disseminate official correspondence.

Assist in the procurement of office items when the need arises

Business Development Functions:

Work with the Business team to develop excellent proposals

Facility Management:

Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)

Ensure effective planning and execution of operations by reducing waste levels

Ensure the facility and the office premises is always neat and tidy.

Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.

Human Resource Function:

Ensure proper documentation of new staff

Manage attendance register for all staff

Identify Staffing needs and relate it to HR

Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Person Specification

Minimum of a B.Sc. in any related course, a Master’s degree will be an added advantage.

Minimum of 3 years’ work experience as an Admin/ Customer Servicepersonnel

Possess high levels of interpersonal communication, written

and verbal communication, and documentation skills.

Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.

Ability to multi task, prioritize work flow and complete task with a high level of organisation, responsibility and efficiency.

Ability to adapt in a faced paced and changing environment

Strong problem solving and resolution skills

Possess excellent marketing and proposal writing skills

Ability to work on own initiative and as part of a team

Must possess some emotional intelligence for customer management

Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint

How to Apply

Interested and qualified candidates should submit their Applications and CV to:

japonicaadmin@synapseservices.org

Note: The subject of the email should be the job title- location e.g “Customer Service/ Admin Lead- Port Harcourt” failure to abide by this would lead to automatic disqualification.

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