Synapse Resource Center Administrative and Customers Service Lead Jobs in Nigeria
Synapse Resource Center Administrative and Customers Service Lead Jobs in Nigeria
Job DescriptionResponsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.
Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.
Ensure customer retention and increase our customer base.
Keep proper records and updated customer and clients' database.
Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.
Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.
Check that all discharged patients are properly followed up by primary Clinicians.
Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
Focus on providing exceptional services resulting in customer satisfaction
Attempt to resolve and de-escalate any issues in a calm manner
Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
Responsible for maintaining and updating patient medical records.
Admin. Function:
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Receive, dispatch and disseminate official correspondence.
Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
Ensure effective planning and execution of operations by reducing waste levels
Ensure the facility and the office premises is always neat and tidy.
Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
Work with the Business team to develop excellent proposals
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Identify Staffing needs and relate it
to HR
Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
Monitor costs and expenses to assist in budget preparation
Oversee facilities services, maintenance activities and tradespersons
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Ensure operations adhere to policies and regulations
Ensure proper filling and documentation
Keep abreast with all organizational changes and business developments.
Requirements
B.Sc. or BA and additional qualifications in Office Administration are a plus
Proven work experience of 2 - 5 years as an Administrative Officer, Administrator
Solid knowledge of office procedures
Experience with office management software like MS Office (MS Excel and MS Word, specifically)
Strong organization skills with a problem-solving attitude
Excellent written and verbal communication skills
Attention to detail
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
How to Apply
Interested and qualified candidates should send their CV to: jobs@synapseservices.org using the Job Title as the subject of the mail.
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.
