Switchboard Operator Job Vacancies in Kenya

Switchboard Operator Job Vacancies in Kenya

Switchboard Operator Job at Frank Management

Our client, a well-established manufacturing company in Nairobi is seeking to fill the role of a Switchboard Operator.

The successful candidate will be tasked with the general Operation of telecommunication system to answer all route incoming calls and communicate codes, alerts, drills and other announcements.

Job Responsibilities

Respond professionally to all telephone inquiries about the variety of products & services offered by the company

Set up and maintain complex communication systems such as, ISDX computer based console switchboard, PBXs, intercoms and public address

Receive and relay internal and external calls and provides general information according to protocol.

Record voicemail message for the company phone system, including messages stating when the office will be closed for holidays

Communicating codes, alerts, drills and other announcements according to established policies and protocols.

Create and maintain logs of incoming and outgoing calls on a daily basis

Planning and arranging and to fixing the system for conference calls as needed

Receiving visitors and directing them to destined offices

Maintain all the records with previous call logs, telephone directory, reference guides and other associated reference materials.

Make outgoing calls on requests for the company staff as needed

from time to time

Perform clerical duties such as typing and proofreading important documents

Perform any other duties as may be assigned from time to time.

Qualifications for the Job

Diploma in Front Office Operations/Customer Service Management/ Communication

3 Years’ experience in telephone operations in a busy corporate environment

Occupational Certificate in Telephone Operations

Knowledge & Skills Required:

Excellent customer service

Clear and eloquent accent

Exemplary communication skills

Very neat and presentable

Natural Flare for excellent customer Service

MS Office proficient Telecommunications – Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Our client is an equal opportunity employer male candidates are highly encouraged to apply

How to Apply

Qualified and interested candidates to share their CVs via careers@frank-mgt.com

CC frank.vacancies@yahoo.com on or before 20th September 2018.

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