Swissport Lounge Coordinator Job at JKIA, Nairobi, Kenya

Swissport is an international organisation that provides ground handling services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector.

Swissport is active at 192 airports in 38 countries on 5 continents. Swissport Kenya Limited is recruiting for the above position based at Jomo Kenyatta International Airport.

Are you passionate about customer service and have the ability to develop and maintain excellent relations with premium clients?

Are you capable of consistently ensuring that excellent service delivery towards superior customer experience is maintained? You are the person we are looking for.

Key Duties and Responsibilities:

Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.

Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.

Implement and maintain customer regulations, policies, procedures and requirements.

Provide relevant information to customer queries and provide solutions to issues guests may experience.

Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
Maintain excellent customer service standards at all times.

Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.

Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.

Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation

and quality of food and beverage.

Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.

Ensure proper reporting of shift operations to the Lounge Manager.

Maintain good relations with airline representatives and airport authorities.

Qualifications

Education: KCSE Mean C+, IATA certification or diploma in hotel/catering and computer proficiency.

Professional Experience: Aviation industry or hospitality industry experience preferred

Experience: At least 3 years in a busy operational environment.

Proven track record in managing teams, planning and organising is an added advantage.

Excellent communication skills.

How to Apply

Application letter and CV should be forwarded via email with a subject line: Application for Lounge Coordinator to:

NBO.Recruitment@swissport.com

The Human Resource Manager
Swissport Kenya Limited
P.O. Box 19177, 00501
Nairobi

Swissport is an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

Click here to post comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs in Kenya.

Army Jobs - Navy Jobs - Military Jobs

Scholarship 2024/25

Current Scholarships 2024/2025 - Fully Funded

Full Undergraduate Scholarships 2024/2025

Fully Funded Masters Scholarships 2024/25

PhD Scholarships for International Students - Fully Funded!

Funding Opportunities for Journalists 2024/2025

Funding for NGOs 2024/2025

Funding for Artists 2024/2025

Funding for Entrepreneurs 2024/2025

✅Over 4500 Current Fully Funded Scholarships for International Students

✅ Undergraduate Scholarships 2024

✅ Masters Scholarships 2024

✅ PhD Scholarships 2024 Click Here!

Free Scholarship Newsletter --- E-mail Address

First Name

Then Don't worry — your e-mail address is totally secure. I promise to use it only to send you Advance Africa Newsletter.