Swift Minds Fiber Optic Installation Technician Jobs in Uganda

Swift Minds Fiber Optic Installation Technician Jobs in Uganda

Purpose:

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

You Will:

• Provide service and customer support during installations or dispatches

• Tie workflow to schedule

• Manage all on site installation, repair, maintenance and test tasks

• Produce timely and detailed service reports

• Process the documents such as work order, material requisition…

• Keep personal equipment operating by following operating instructions; troubleshooting breakdowns; performing preventive maintenance; calling for repairs

• Operate vehicle in a safely manner

• Follow all company’s field procedures and protocols

• Cooperate with technical team and share information across the organization

• Comprehend customer requirements and make appropriate recommendations

• Build positive relationships with customers

• Perform installation/maintenance in accordance to company schedule and objectives

• Ensure Customer Satisfaction

• Perform proper reporting to Dispatch and his supervisor

Qualifications and Experience

• A technical degree or certification in telecommunications (preferable)

• Certificate to work at Heights and in an electrical environment.

• 3 years’ Experience in Telecommunications in Fiber Installations

How to Apply

Send your CV to: recruitment@swiftminds.org

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