Support

Support


Support may refer to any of the following:

  • Alternatively referred to as technical support, support describes a group of individuals or help documents used to assist users with a product or group of products. Commonly, support is required when an end user experiences a problem or would like additional information on a product.

  • When making a phone call or sending an e-mail, you're making a support request. These requests are handled by one or more technicians who often track the request using a ticket or unique id. For example, when sending Computer Hope a question, it's assigned a CHID number (e.g., CHID: 123456). That unique number can be used to track the progress of the answer to the question and to reference the history of the question.

  • Support may also refer to hardware or software capability. For example, a program may have the capacity (support) to accept and send e-mail messages. To help determine if a computer can support hardware or software refer to the system requirements.


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