Sunrose Consulting Remote Monitoring Specialist Jobs in Nigeria
Sunrose Consulting Remote Monitoring Specialist Jobs in Nigeria
Our client specialises in a wide variety of steel fabrication and workshop services to suit any design or specification.
From commercial and industrial to private industries and the public, the company has extensive knowledge and experience in the fabrication of various products such as Tanks, Platforms, Tubing frames, Hoppers, Chutes, Trolleys etc. the company is now seeking to recruit specialists for remote monitoring.
Reporting to the Technical Manager, you will provide customers and internal technical staff with technical assistance pertaining to the performance, operation, and maintenance of the company’s equipment on a 24-hour basis by being responsible for monitoring, diagnosing and analysing in-coming alarms; following established protocols for troubleshooting issues, escalating unresolved issues and initiating service dispatch; and defining ‘get it right the first time’ maintenance parts, tools, service guides and procedures for all equipment.
Essential Job Functions
Use the company’s Remote Monitoring system to remotely monitor all equipment.
Responsible for reporting malfunctions and irregularities to the customer and for ensuring that service issues are satisfactorily resolved.
Proactively alert customers about problems
Track alarm events utilising Tracker Technology and remote monitoring equipment; Escalate alarm events, and, initiate service dispatch.
Document events thoroughly utilising appropriate software and system tools.
Monitor the case to ensure issue is being completed in a timely manner
Receive feedback from field technicians on service resolution and adjust service guides as necessary
Utilising remote technology, troubleshoots and commissions equipment
Analyse collected data and report anomalies to identified source(s)
Monitor service requirements for equipment on customer sites and recommend action to the appropriate operations manager
Develop and maintain trouble shooting guide based on equipment
alarm data trends
Use the trouble shooting guide to direct appropriate personnel to efficiently handle equipment issue
Participate in regular meetings with relevant departments to discuss ongoing trends
Job Qualifications/Skills & Knowledge
Degree holder in a relevant course
Minimum of 3 years’ relevant work experience
Able to work independently and in a team atmosphere
Must be willing to work rotating shifts to support 24/7/365 business operations,
Excellent phone etiquette and customer service skills
Excellent customer service skills
Skilled at communicating with various personnel at multiple levels
Responding with a sense of urgency
Ability to translate analytical data into useful information
PC literacy in a Microsoft or ERP system environment
How to Apply
For more information and job application details, see; Sunrose Consulting Remote Monitoring Specialist Jobs in Nigeria
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