SunFi Technology Solutions Operations Manager, Solar Projects Jobs in Nigeria
SunFi Technology Solutions Operations Manager, Solar Projects Jobs in Nigeria
Job ResponsibilitiesOperational Performance ManagementResponsible for driving the Company’s User Services unit to operational excellence leveraging the Company’s performance management tools
Set targets and develop benchmarks; track, revise, and improve performance metrics that will help maintain low default rates, in collaboration with other Units and in line with Company goals
Update KPI and OKR trackers and suggest improvement opportunities
Vet and onboard technically sound Distributed Energy Provider (DEP) partners systematically and expeditiously, balancing speed to onboard and delivery quality
Develop technical specifications and other operational metrics / standards to ensure efficient operations
Evaluate Distributed Energy Provider (DEP) operational performance and develop robust rating mechanisms to facilitate DEP performance categorization
Provide timely, accurate and complete reports on the operating condition of the User Services unit
Direct short-term and long-range planning and budget development to support strategic business goals
Manage First Time Right installations of customers' energy solutions
User Success:
Ensure Distributed Energy Provider (DEP) user satisfaction and retention to support the Company to achieve and surpass sales, profitability, cash flow and business goals and objectives
Ensure end-consumer user satisfaction and retention, leveraging DEPs to execute relevant solutions and payment plans
Collaborate with other members of Team SunFi, including Technology & Product teams, Growth team, Finance team, and People Operations to ensure User’s satisfactorily utilize the platform
Manage the rapid response of customer issues by internal or external stakeholders
People Management:
Provide day-to-day leadership and management guidance which mirror the adopted corporate mission and core values. Bottom Line: build up an efficient and sustainable User Services unit that caters to needs of the Company’s product users
Motivate and lead a high-performance User Services team; attract, recruit and retain required members of the team not currently in place; provide mentoring as a cornerstone to the development of team members
Ensure User Services organization structure is appropriate for the Company’s business objectives and set-up to optimize team performance
Foster a success-oriented, accountable environment within the Company
Support personnel actions by ensuring all HR and related functions are properly performed in timely manner
Process Efficiency:
Spearhead the development, communication, and implementation of efficient and effective processes
Monitor processes that ensure efficient onboarding of Distributed Energy Provider partners and direct-contact end-consumers
Responsible for executing & improving processes (internal and external) and key performance indicators for the business and for their measurement and effectiveness
Ensure proper documentation of processes and mapping of workflows
Ensure that Company has the proper operational controls, administrative, and reporting procedures to meet operational and financial targets
Structural Programs:
Associate Installer (ASI) program: Develop and operate Associate Installer (ASI) program that
can help execute and fulfill end-consumer orders
Training: Develop a technical training program for relevant User Services stakeholders, including ASIs
DEP ranking program: Create, implement, and operate DEP rating system and lead-referral guidelines that utilize the rating system; continuously improve rating system and lead-referrals
Default Minimization System: Develop, implement, and monitor the Company’s Quality Assurance & Default Minimization System.
Qualifications
Bachelor's Degree from an accredited university or college
Masters and/or MBA are preferred
Start-up experience preferred
Engineering background preferred
Minimum of 5+ years of experience in developing broad-scoped business relationships and managing and growing Business Operations
Comfortable using computers
Expertise with Microsoft Office (emphasis on Word, Excel & PowerPoint)
Ability to use Google suites.
Skills:
Ability to develop, layout, and follow through on detailed business plans and programs
Practical and effective problem-solving skills
Strong negotiating ability
Strong interpersonal and leadership skills
Self-confidence and emotional intelligence
Strong business and financial acumen
Strong oral and written communication skills, with demonstrated ability to communicate clearly and listen attentively
Integrative team working style, easy contact, rapid to adaptation, can foster team
spirit and collaborate cross-functionally
Ability to effectively interface with all levels of employees and external stakeholders
Working knowledge of assigned systems and User organization and practices
Team player with a competitive spirit to excel and the ability to influence and motivate others
Ability to resolve conflicts timely and effectively, including demonstrated ability to respond effectively to sensitive inquiries or complaints
Ability to multi-task and take on additional responsibilities in line with the vision of the team
Professional disposition with positive attitude, open-mindedness, and willingness to learn from team members
Good decision-making skills.
How to Apply
Interested and qualified candidates should send their Resume to: careers@sunfi.co using the Job Title as the subject of the mail.
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