Sun International F&B Attendant ~ Pooled - S Jobs in South Africa
Sun International F&B Attendant ~ Pooled - S Jobs in South Africa
Job Purpose The Food & Beverage team will be responsible for delivering hospitality services at the business unit, partnering with key stakeholders to create great customer experiences for guests visiting our properties; contributing to growing hospitality revenues, achieving operational governance and service standards, minimising wastage, and encouraging innovative solutions, in line with Sun standards and regulations.
The Food & Beverage Attendant, as a member of the this team, will be responsible to prepare and deliver exceptional services to our customers within all F&B areas including restaurant operations; banqueting operations and on the casino floor (where relevant).
Those in the role will be required to set-up restaurant, conferencing and banqueting facilities in preparation for service; prepare and serve beverages, and deliver food and beverage services to customers, ensuring that standards are continuously achieved and professionally executed.
Education
Grade 12 or an equivalent national qualification on the NQ Framework.
Education
2 years previous experience as a waiter, bartender or other role in a customer services environment.
Work conditions and special requirements:
Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays)
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Skills and Knowledge
Core behavioral competencies
Collecting Information
Assuring Quality
Creating Customer Experiences
Relating (connecting; valuing diversity, interacting)
Collaborating
Acting with energy and enthusiasm
Following Procedures & Standards
Maintaining focus
Demonstrating initiative
Building the Sunway Culture
Technical/Proficiency competencies:
Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage / Cocktail Product Knowledge
Barrister skills
Beverage service
Stock control procedures
Written and Verbal English Communications skills
Numeracy skills
Upselling skills
Basic Computer Literacy
Cashiering services
Key Performance Areas
Prepared Work Area:
Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene, and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards
Delivered Food Services:
Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards food menu items
Interact with kitchen staff around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items
Customer Engagement:
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions.
Identifies customers and understand their preferences.
Educate customers on business unit facilities, products, reward programme and current promotions.
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.
Prepared & Delivered Beverage Services:
Keep up to date with regards beverage products, trends and drinks methodologies required to deliver menus.
Take guest orders accurately and timeously and place in the system.
Explain menu items and make recommendations with regards beverage menu.
Mix drinks and present beverage in line with guest order and outlet standards.
Clear glasses after guests have completed their drinks.
Provide billing to guests and administer cashiering transactions.
Conduct cash-ups at the end of service.
Complete beverage stock sheets each shift.
Conduct daily stock counts of bar smalls.
Resolve or report on any anomalies to the required standards.
Report on any breakages at the end of the shift.
Leverage opportunities to upsell on promotional items.
How to Apply
For more information and job application details, see; Sun International F&B Attendant ~ Pooled - S Jobs in South Africa
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