Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya

Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a leading company in hospitality/real estate is looking for the expertise of a Reservations Supervisor. The successful candidate will respond to communications from guests, agents, and referral networks concerning reservations arriving by telephone, email, booking engine and directly at the main office.

She/he will also create and maintain reservation records and promptly processes any cancellations and modifications. The ideal candidate must have a minimum of 4 years of experience within the Tourism & Hospitality Industry.

Key Requirements:

Respond to all inquiries from all reservations channels in a timely manner.

Process reservation requests.

Participate in yield management exercises that maximize the property revenue.

Create and maintain automated and saved messages on identified reservation channels.

Generate and maintain accurate property performance reports that will assist in the analysis of property performance.

Collect all funds due from guests including security deposits as per rate and property specifications maintaining the no cash payment policy.

Upsell extra services.

Communicate all damages to guests in a timely manner as reported by the housekeeping team for charging against guest deposits.

Process all refunds due to guests in conjunction with the accounts team by providing relevant reservation information.

Keep up to date with changes and updates on features, promotions

and change of terms of all sales channels e.g. airbnb and communicate the same to the operations manager.

In charge of training on property management systems (PMS) – Training home-owners and any new or old team members on how to use the owners portal

Reconciliation of payments from all payment channels on the property management system against the bank statements

Ensuring all rates are correctly charted per booking and in line with yield meeting decisions

Upload and maintain the accuracy of property listings information and pricing on all reservation channels.

Act as the point of contact for all matters relating to information technology with the various suppliers and is the internal technical support.

Qualifications:

Relevant bachelor’s degree

Minimum 4 years of experience in the reservations department.

Excellent command of written and spoken English.

Excellent listening skills.

Sound decision making and proactivity.

Excellent planning skills and attention to detail.

Technologically savvy.

Airbnb enthusiast.

How to Apply

For more information and job application details, see; Summit Recruitment & Search Reservations Supervisor – Nairobi Jobs in Kenya

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