Summit Recruitment & Search Reservation Agent for an international Travel Agency Jobs in Nairobi, Kenya

Summit Recruitment & Search Reservation Agent for an international Travel Agency Jobs in Nairobi, Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, an international travel agency is looking to recruit a Reservation Agent to be based in Nairobi. He/She will be responsible for facilitating the travel needs of our clients across the globe. They will need to ensure that the most cost-effective and convenient options are offered to clients by listening and understanding their requirements.

The scope of work will cover not only flights but also a range of other travel products such as hotels, car hire, rail, etc. The successful candidate will be required to always maintain the highest level of customer service, be flexible in their approach to learning, and suggest new innovative methods.

Key Requirements:

Provide a professional consultancy service for clients, anticipating their needs and offering a range of value-added solutions to exceed expectations

Look after customers’ travel needs from first enquiry to travel completed, by phone or email

Book a range of travel products and offer professional advice, inclusive of specialist fares

Adapt to different priorities and client needs

Use a Consultative Sales approach

Regularly check and action airline queue messages and monitor existing bookings on hold

Achieve and maintain targets by working efficiently

Exhibit positive behavior and a ‘can do’ attitude

Act as a team player to ensure the overall success of the team and overall Operations function

Make new members of the team feel welcome, sharing knowledge as appropriate

Actively contribute to achieve the SLA targets and team incentives

Attend weekly team updates and participate and share feedback in team meetings

Participate in team activities, providing support to team members as

required

Assist clients who may be calling for another team member who is busy

Proactively manage personal productivity, profitability, and quality assurance targets to meet or exceed requirements

Ensure all necessary actions are taken to reach and maintain SLA targets

Maintain the company standards for monthly booking checks and ticket book entries

Continually keep fully abreast of airline contracts, routings, and services

Attend offered training to ensure all knowledge of airlines, fares, services, products, and benefits remains fully up to date.

Qualifications:

Must have a bachelors in travel, tour, hospitality or any other relevant degree

Must have at least 5 years of experience in a similar role

Must have excellent verbal and written communication skills, preferably in English

Should be experienced in native GDS

Should be passion for and experience in business travel

Ability to deal with clients effectively over the phone, emails and other channels such as webchats and social media

Communicate effectively with other teams and departments to support a collaborative environment

Exhibit and encourage a clear, simple communication style and act as an ambassador for the company’s values and competency framework

Excellent fares knowledge including post ticketing changes and cancellations

Excellent knowledge of the travel industry

Experience working across cultures and with remote teams.

How to Apply

For more information and job application details, see; Summit Recruitment & Search Reservation Agent for an international Travel Agency Jobs in Nairobi, Kenya

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