Summit Recruitment & Search Front Office Manager (Airbnb / Property Management) Jobs in Nairobi, Kenya

Summit Recruitment & Search Front Office Manager (Airbnb / Property Management) Jobs in Nairobi, Kenya

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client, a property management company in Nairobi is seeking to hire a Front office Manager for their Airbnb. The successful candidate will be responsible for overseeing day-to-day operational activity, guest experience, reservations and front office operations for the Airbnb’s. The ideal candidate must have 8+ years of experience as front office manager ideally in an Airbnb.

Key Requirements:

Oversee day-to-day operational activity and guest experience to set standard for the business i.e., oversee reservations, guest experience and coordinate housekeeping reports to Front Desk.

Lead and inspire the team toward delivering a consistent 5-star level of service/performance in line with the set budget.

Ensure collection of all booking funds ahead of guests’ stay.

In collaboration with the management team, develop standard operating procedures (SOP) and policies based on needs and coordinate with other departments if necessary to create an updated SOP section for the company.

Understanding the operating tools and keeping abreast of new features

and trends i.e Airbnb, Property Management Software e.g. Kross

Attend to guests courteously and deal promptly with their requests and queries and allocate rooms to all arriving guests after checking the guest preferences.

Ensuring check out messages and links are shared on guest platforms/groups.

In charge of responding to guest reviews on all reservation channels as well as reviewing guests on Airbnb upon check out.

Qualifications

Must have a relevant bachelor’s degree.

Must have 8+ years of experience as front office manager in an Airbnb or related company.

Understanding of Airbnb management as well as operating procedures.

Ability to find creative solutions, offering recommendations.

How to Apply

For more information and job application details, see; Summit Recruitment & Search Front Office Manager (Airbnb / Property Management) Jobs in Nairobi, Kenya

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