Summit Recruitment & Search Front Office Associate (Spa) Jobs in Gigiri - Nairobi

Summit Recruitment & Search Front Office Associate (Spa) Jobs in Gigiri - Nairobi; The role holder will be responsible for providing premier services and experience for the spa guests. The successful candidate must be neat, have Relevant bachelor’s degree or diploma in hospitality and a minimum of 4 years’ experience as a front office executive in a busy spa or hotel.

Key Responsibilities

Capture all client details on the phone such as phone number and full names on booking the client.

Organize and book all client appointments using the booking software.

Ensure service billing is done and clients pay either before or after treatments without exception.

Issue branded receipts to clients and ensure that clients must leave with their receipts.

Handle all incoming calls and in a professional and courteous manner.

Coordinate and communicate all bookings and cancellations in good time to the therapists to allow timely service preparations.

Ensure all licenses are current and always maintain a clean and organized front desk.

Communicate to all clients any promotions, product/treatment launches, discounts, or service changes.

Manage product sales and update stock appropriately

on the company’s integrated booking system.

Receive and document payments accurately through the software and updating the daily
report with modes of transaction used (cash, M-pesa, credit card).

Qualifications

Relevant bachelor’s degree or diploma.

Must be proficient in MS Office, be honest, trustworthy and have experience handling multicultural clientele.

Must have excellent work ethics, professionalism, phone etiquette and communication skills.

Must be presentable, neat have a high level of organization, multitasking and timeliness.

Must have experience working in a busy and fast-paced environment.

How to Apply

For more information and job application details, see; Summit Recruitment & Search Front Office Associate (Spa) Jobs in Gigiri - Nairobi

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